AccorHotel
Reception Manager
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Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world-class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
Fairmont St. Andrews is looking for an experienced and passionate Reception Manager to lead our Front Office team and deliver exceptional guest experiences from arrival to departure.
As Reception Manager, you will oversee the day-to-day operation of Reception and Switchboard teams, ensuring every guest receives a warm welcome, personalized service, and seamless stay. This is a hands-on leadership role where you will inspire your teams, drive operational excellence, and create memorable experiences through outstanding attention to detail.
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What You’ll Be Doing
- Leading the smooth and professional day-to-day operation of Reception and Switchboard teams
- Creating exceptional guest experiences and resolving guest concerns with confidence and care
- Supporting, coaching, and developing the Front Office team to achieve outstanding service standards
- Managing recruitment, induction, training, and succession planning within the department
- Ensuring all Front Office procedures, policies, audits, and cash handling standards are followed correctly
- Monitoring departmental costs, payroll, and operational efficiencies in line with business targets
- Building strong communication across departments to ensure seamless guest journeys
- Driving guest satisfaction and engagement scores while supporting the hotel’s quality initiatives
- Being present within the guest areas during peak periods to support the team and maintain smooth operations
- Conducting departmental meetings, daily briefings, and regular one-to-one conversations with team members
- Supporting revenue and reservation objectives through effective team leadership and operational planning
- Encouraging cross-training and flexibility across the Front Office operation
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Qualifications
What We’re Looking For
- Previous experience in a Front Office leadership role within a luxury hotel environment
- A passion for delivering exceptional guest service
- Strong leadership and people management skills
- Excellent communication and organizational abilities
- Experience managing departmental targets, payroll, and operational procedures
- Confidence working in a fast-paced hospitality environment
- A positive, professional, and engaging personality
Additional Information
What’s In It For You?
- Competitive salary
- Opportunities for development and progression across the hotel and wider group
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- Staff discounts across food & beverage and hotel stays
- Employee rates for Spa treatments and green fees
- Free access to gym and pool services
- Regular social events
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
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