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Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
With plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.
We are now looking for a Reception Manager to join our Battersea club, located next to the iconic Battersea Power Station. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.
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Role Overview
Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training, and providing support to the Front of House team.
Key Responsibilities
- Being responsible for the recruitment, onboarding, induction, and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalized service, building their trust with each interaction, and forming long-lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviors; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures, and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team does the same.
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About You
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Great attention to detail and setting a high bar when it comes to member experience.
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