Vets for Pets
Reception Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Opportunity at Swansea Vets for Pets Practice
Do you love Pets? Are you open, friendly and organised? Do you enjoy problem solving and proving a good service and working as a team? If this is you, we have a great opportunity for you at our Swansea Vets for Pets Practice. We are a thriving practice with an excellent reputation in the community and are looking for an individual to join us as a Reception Manager. We encourage all our staff to deliver outstanding care to both the client and their pets and perform their job to the fullest.
About the Role
This is a busy and varied role with the main emphasis on management of reception staff and maintaining excellent customer service.
What Your Typical Day Will Look Like
- Oversee the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients.
- Provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
- Build strong relationships with our clients, their pets, and the practice team.
- Greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Duties
- Work closely with our Practice Owners implementing management decisions.
- Ensure the front of house is fully manned and working efficiently and effectively.
- Train colleagues with emphasis on providing a professional, gold standard level of customer service.
- Complete Staff Management procedures to include appraisals, reviews, and disciplinary protocols.
- Challenge in the right way when something is not right.
- Provide feedback to colleagues and management to help manage and improve our service and communication.
- Support with rota planning and diary management.
- Complete Insurance forms and debt management.
- Act as the primary point of contact for all client account queries. Be able to handle sensitive billing or payment issues.
- Work with the team to ensure the reception area is kept to a high standard of cleanliness and is presentable at all times.
- Proactively look for ways to improve the client/patient journey, from first point of contact to last point of contact. Use the practices feedback forums to help. IE: Reputations, Google reviews, Social Media.
- Support the Practice Owners with preparing for hospital inspections and attaining outstanding awards in client care.
- Handle complaints, via telephone, in person, and in writing.
- Continually improve and maintain product knowledge.
- Adhere to and be able to locate all company policies and procedures.
- Offer physical and emotional assistance to clients in sensitive situations (Bereavement handling).
- Show awareness of financial controls within the front of house systems.
- Celebrate success and lead the team to reach their full potential, creating a positive, fulfilling place to work.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
In return, we offer such benefits as:
- 20% discount at the Vet Group, Pets at Home, and the Groom Room
- Access to discounts and cashbacks
- In-house career development opportunities
- Pension and holiday allowance
Location
SA1 2AL
We take our inspiration from pets in embracing people from all walks of life, and we value, respect, and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location