Mitie Cleaning & Hygiene Services
Reception Supervisor
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Job Title: Reception Supervisor
Hourly Rate of Pay: £15.80
Contract Type: Permanent
Type of Employment: Full Time
Total Weekly Contractual Hours: 40
Shift Description: 7:00 AM to 7:00 PM
Location: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ
We are looking for a professional and highly organised Reception Supervisor to oversee front-of-house operations across both Main Reception and BEC Reception. This role requires strong leadership, excellent communication skills, and the ability to coordinate a multi-site reception service while supporting the wider reception team as and when required.
Key Responsibilities
- Reception leadership: Supervise reception staff across Main Reception and BEC Reception, ensuring consistent service delivery and professional standards.
- Front-of-house coordination: Oversee visitor management, contractor sign-in, and adherence to security protocols at both reception points.
- Team support: Provide additional support to the wider reception team as and when needed, including covering shifts, resolving issues, and assisting during busy periods.
- Training & development: Coach and mentor reception staff, ensuring processes are followed and service levels are maintained.
- Service quality monitoring: Review front-of-house performance, identify improvements, and escalate concerns where required.
- Meeting room oversight: Manage bookings, resolve conflicts, and ensure rooms are prepared to standard.
- Client and stakeholder communication: Act as the main point of contact for reception-related queries and service improvements.
- Administrative management: Oversee documentation, reporting, and inbox management for both reception areas.
- Building support liaison: Work closely with security, engineering, and cleaning teams to support daily building operations.
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Skills & Competencies
- Strong leadership and people-management skills.
- Professional front-of-house presence with excellent communication.
- Ability to manage a multi-site reception environment.
- High attention to detail and strong organisational skills.
- Competent with Microsoft Office and visitor management systems.
- Customer-focused approach with a proactive attitude.
Experience & Qualifications
- Previous experience as a Reception Supervisor or Senior Receptionist (essential).
- Experience managing or supporting multiple reception areas (desirable).
- Strong understanding of visitor and contractor management processes.
- Experience supervising small teams or leading front-of-house operations.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
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Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Recruitment Process
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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