Your responsibilities will include:

• Welcoming patients to the practice in a friendly and professional manner.
• Answering telephone calls and responding to patient enquiries.
• Booking, managing and confirming patient appointments.
• Managing the reception area and ensuring it is welcoming, organised and professional.
• Taking payments and handling financial queries.
• Maintaining accurate patient records and updating information where required.
• Liaising with clinicians and the wider practice team to ensure the smooth running of the day.
• Supporting patients with queries regarding their appointments and treatment.
• Managing incoming and outgoing correspondence.
• Supporting the practice with general administration and day-to-day tasks.
• Maintaining patient confidentiality and following data protection requirements.
• Working as part of the wider team to deliver an excellent patient experience.
• Supporting the practice in maintaining a high standard of customer service at all times.

About You

We're looking for someone who is:

• Friendly, approachable and professional.
• Confident communicating with patients and colleagues.
• Organised and able to manage a busy reception environment.
• Reliable, proactive and able to work independently.
• Comfortable using computer systems and learning new software.
• Able to remain calm and professional during busy periods.
• Passionate about providing excellent customer and patient service.
• A positive team player who enjoys working collaboratively.
• Well presented and confident dealing with patients face-to-face and over the telephone.
• Able to commit to the full-time Monday to Friday working pattern.

Previous dental reception experience would be advantageous, but is not essential. We would also welcome applications from candidates with strong customer service, administration, healthcare or reception experience who are keen to develop their career within dentistry.

What We Offer

• Competitive salary based on experience.
• Full-time, Monday to Friday working pattern.
• Supportive, friendly and collaborative team environment.
• Ongoing training and development opportunities.
• Modern three-surgery practice.
• Employee referral scheme.
• Contributory pension scheme.
• Paid birthday leave.
• Uniform provided.

Why Join Us?

This is a fantastic opportunity to join a practice where patient care and teamwork are at the heart of everything we do. You'll be joining a close-knit team within a welcoming three-surgery practice, where you'll have the opportunity to develop your skills, build strong relationships with patients and colleagues, and play an important part in the smooth running of the practice.

If you're an organised, friendly and enthusiastic individual looking for a full-time reception role within a supportive dental practice, we'd love to hear from you.

Apply today to join the team at Oakmead Dental Practice.

Here at Envisage Dental, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success.

We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.