MAPP
Receptionist - 12 Month Fixed Term Contract
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Receptionist - 12 Month Fixed Term Contract
Department
Site - Parks
Employment Type
Fixed Term Contract
Location
Colworth Science Park
Compensation
£26,300 - £27,000 / year
Description
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.
We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.
Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.
If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Inclusion at MAPP
We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.
Our values and how we work
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.
We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.
High expectations & employee ownership
What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.
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Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.
In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.
Why join MAPP?
This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.
A few facts about MAPP you might like to know:
Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.
Title, Team and Role Summary
Title: Receptionist
Team: Site - Parks
Who Does This Role Report Into? Tenant Relations Manager
Role Summary / Purpose and Scope
The Reception functions as the front line for MAPP assisting in all aspects of service delivery, supporting the Site Director and Senior Management team. You will be directly responsible for the serviced office accommodation and conference rooms, ensuring that the highest standards of management, maintenance and service are being maintained whilst having due regard to expenditure and current legislation. This is a 12 month Fixed Term Contract. MAPP manages Colworth Science Park on behalf of Pioneer Group. We expect the person applying for this role to exhibit MAPP Values: Team-Minded, Appreciative, Adventurous, Authentic and Accountable. Pioneer Group is the UK’s largest private landlord of science parks, and operator of the most sector-focused and connected life science eco system. Entrepreneurs, investors, experts, academics, industries and associations come together at Pioneer.
Skills, Knowledge and Values
Skills (People & Technical)
- Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
- Provides support to the Site Director and deputises in their absence
- Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio.
- Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service.
- Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner
- Control contractors working on site and manage the Permit to Work System as per MAPP instructions.
- Run Helpdesk and organise PPM (Planned Preventative Maintenance) and reactive works by contractors
- Handling PO/Invoicing for the Site
- Maintains the highest standard of building management and cleanliness within the area of responsibility – Landlord areas / common parts and vacant floors and conference rooms
- Assists the Site Director in developing a close working relationship with all contractors to ensure they fully understand the MAPP culture and standards, ensuring a high quality service is delivered.
- Time management & Excellent organisational skills
- To participate at regular tenant meetings in conjunction with the Site Director and property and asset management colleagues as applicable. This includes ensuring that all issues are promptly dealt with in accordance with agreed service criteria, minute taking and their distribution.
- Stationery and conference/meeting room sundries - sends stationery orders to the Service Desk once approved by the Site Director.
- Maintaining the Site Health & Safety system. To ensure all health and safety audits are carried out in accordance with the planned programme and all follow up actions carried out within due timetable. This also includes ensuring that Riskwise (H&S Management tool) is regularly monitored and updated in accordance with all the Health and Safety requirements and current legislation.
- Effective PC skills, including working knowledge of Microsoft packages
- Proactive, flexible attitude to changes in the company, IT systems and the role
- Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
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Experience and Salary
Level of Experience / Certifications
- Experience of working in a similar role
- Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£26,300 - £27,000 per annum, depending on experience.
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