Dorset HealthCare University NHS Foundation Trust
Receptionist
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Job Opportunity: Receptionist
We are looking to appoint a reliable and motivated receptionist to join our dedicated administration team to support the Community Mental Health Teams at Kings Park Community Hospital. The successful applicant will work as part of a small team, supporting clinical staff and will act as the first point of contact between patients, relatives and medical staff, whilst maintaining confidentiality to ensure the department always runs efficiently.
Job Details
This is a part-time post of 26 hours per week over Monday, Tuesday (1/2 day), Thursday, Friday. The post holder will be required to work flexibly to meet the needs of the service.
Responsibilities
- Act as the first point of contact between patients, relatives, and medical staff.
- Maintain confidentiality.
- Provide information to patients, staff, carers, relatives, GPs, and the wider Emotional Health and Wellbeing Service.
- Liaise with members of the public, some of whom may be distressed, challenging, or aggressive.
- Liaise with other members of the service to organize and deliver a safe and efficient office system.
- Support clinicians with their work, including typing clinical letters and organizing appointments.
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Requirements
- Excellent organizational and communication skills.
- Ability to work under pressure while remaining calm, polite, and professional.
- Ability to deal with varied administrative duties, IT systems, and changing priorities.
- Excellent customer service skills.
- Pleasant and approachable demeanor.
- Ability to manage workload effectively.
Additional Information
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
About Dorset HealthCare
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
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Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
Contact Information
For further details or informal visits contact:
- Name: Glynn Brindley
- Job Title: Team Lead
- Email Address: glynn.brindley@nhs.net
- Telephone Number: 01202 705596
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