Mitie Cleaning & Hygiene Services
Receptionist
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Office Experience Coordinator
Mitie | Signature
Location: Central London
Position Type: Full Time | Monday – Friday | Office Based
Delivering the Exceptional, Every Day
At Signature, we don't just support workplaces, we create environments where people feel energised, connected, and inspired to do their best work. We believe workplaces should feel welcoming, creative, and effortless to navigate. Every interaction, every detail, and every moment contributes to the overall experience.
And that's where you come in.
The Opportunity
We're looking for a proactive, organised, and people-focused Office Experience Coordinator to become the heartbeat of a fast-paced, creative workplace. This role is far more than reception and administration. It's about creating an environment where colleagues, clients, and visitors feel welcomed, supported, and looked after from the moment they arrive. You'll combine outstanding customer service with operational excellence, bringing energy, personality, and professionalism into everything you do.
You set the tone.
You create the atmosphere.
You keep the workplace running seamlessly.
What You'll Be Known For
Creating Moments that Matter through Workplace Experiences
- Delivering warm, engaging, and professional welcomes to colleagues, clients, and visitors
- Acting as the first point of contact and creating positive first impressions
- Bringing energy and personality to the workplace experience
- Supporting visitors and clients to ensure every interaction feels seamless and effortless
- Building strong relationships across teams and becoming the trusted “go-to” person within the office
You don't just greet people; you make them feel valued.
Owning the Workplace Environment
- Managing reception and ensuring the front-of-house experience always feels professional, polished, and welcoming
- Coordinating meeting room bookings and ensuring spaces are fully prepared for meetings, interviews, and presentations
- Supporting deliveries, post, couriers, and workplace logistics efficiently
- Ordering office and kitchen supplies to keep the workplace running smoothly
- Taking pride in the presentation, organisation, and energy of the office environment
You notice the details others miss, and that's what sets you apart.
Creating a Safe, Trusted & Confidential Environment
This is a creative, energetic, and people-focused environment, but it's also one built on trust, professionalism, and discretion. As the face of the workplace, you'll play a key role in maintaining a safe, secure, and highly professional environment for colleagues, clients, and visitors. You'll be trusted to confidently own the space, manage situations calmly and professionally, and ensure workplace standards, security, and safeguarding expectations are consistently upheld. This role requires someone who can balance warmth and approachability with maturity, confidence, and sound judgement. You'll need to feel comfortable working independently, taking ownership of the environment, and making decisions with confidence while still being part of a vibrant, collaborative, and creative culture.
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Required
Because of the nature of the business and the confidential work taking place on site, successful candidates will be required to:
- Sign a confidentiality and non-disclosure agreement
- Complete a DBS check
- Successfully pass 5-year employment vetting and extensive background screening
Discretion is hugely important in this role. You'll be trusted with access to a highly creative environment where confidentiality, professionalism, and attention to detail matter every single day.
Driving Operational Excellence
- Processing invoices, receipts, and expenses accurately and efficiently
- Supporting office processes and identifying opportunities to improve ways of working
- Monitoring security systems and escalating concerns appropriately
- Supporting the Office Manager and wider Operations team with day-to-day workplace activity
- Taking ownership of tasks and ensuring nothing falls through the cracks
You bring structure, organisation, and calm to a busy environment.
Who Thrives in This Role?
This role is perfect for someone who is naturally organised, people-focused, and energised by creating great experiences for others. You might come from hospitality, office coordination, reception, events, retail, or another customer-focused environment.
What matters most is your attitude, energy, and ability to make things happen.
You'll Thrive If You
- Love creating welcoming and engaging environments
- Can confidently take ownership of a space and remain calm under pressure
- Balance professionalism and personality naturally
- Are comfortable working independently and using your judgement
- Understand the importance of confidentiality, safeguarding, and discretion
- Can adapt your approach depending on the situation and environment
- Are proactive and take ownership naturally
- Enjoy balancing people interaction with organisation and admin
- Stay calm, organised, and solutions-focused in busy environments
- Bring positivity and professionalism into every interaction
- Have a strong eye for detail and presentation
- Enjoy improving processes and making things run more smoothly
- Computer literate across Outlook, Word, and workplace systems
Why Join Signature?
Because this is more than an admin role, it's an opportunity to shape the workplace experience every single day.
- Work within a vibrant, creative, and people-focused environment
- Gain exposure across workplace operations and experience delivery
- Be part of a collaborative and supportive team culture
- Bring ideas forward and help improve how the workplace operates
- Be recognised for the impact you make every day
At Signature, we believe the best workplaces are built by passionate people who care about experience, energy, and connection.
One Team, One Experience
- Collaborating with colleagues across departments to support a seamless workplace experience
- Supporting ad hoc events, projects, and workplace initiatives
- Bringing positivity, flexibility, and a team-first mindset every day
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Your very own career expert that helps elevate your application to the next level.
You help create a workplace culture people genuinely enjoy being part of.
Ready to Own the Energy?
If you're passionate about people, thrive in fast-paced environments, and love creating exceptional workplace experiences, we'd love to hear from you.
Our Market-Leading Flexible Benefits Scheme
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants.
- We also offer a save-as-you-earn scheme and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year, there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment Process
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example, dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join Our Mitie Team
Together our diversity makes us stronger.
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