VISSPO
Receptionist
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Job Title: Receptionist/Administrator
Location: Mitchison Road Surgery
Salary: Up to £25,838.00 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionize the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities:
As a valued member of the Operose Health team, your key duties will include:
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- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services, and maintaining patient records and confidentiality.
- Emailing, scanning, and coding clinical correspondence.
- Processing prescription requests.
- Utilizing other information systems to support efficient workflow processes.
Ideal Candidate:
What we look for in new colleagues:
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel, and email.
- Able to work within processes, procedures, and maintain confidentiality and data security.
- Previous experience in the NHS is welcome but not essential.
Package Description:
How we support you:
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme specializing in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
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Person Specification
Essential
- Reception or customer care experience is essential.
- Must be an excellent communicator both spoken and written.
- Basic PC skills such as Word, Excel, and email.
- Previous experience in the NHS is welcome but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: Operose Health
Address: Operose Health, Islington, N1 3NG, United Kingdom
Employer's website: https://www.operosehealth.co.uk/ (Opens in a new tab)
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