Frimley Health NHS Foundation Trust
Receptionist
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Job Overview
Band 2 Receptionist – Paediatrics
24 hours per week | 12-month Fixed-Term Contract
An exciting opportunity has arisen to join the friendly and dedicated Paediatrics team at Frimley Health NHS Foundation Trust as a Band 2 Receptionist.
As one of the first points of contact for our patients and their families, you will play an important role in creating a welcoming, friendly and supportive experience. You will be part of a busy team, helping our clinics run smoothly and ensuring that patients receive an efficient, professional and caring service.
What will you be doing?
You will be responsible for the day-to-day reception service within the department, including welcoming and assisting patients and families, supporting busy clinics and working closely with colleagues across the Trust.
A key part of your role will be developing and maintaining positive and effective working relationships with clinicians, nursing staff, Directorate administration teams and other Trust colleagues.
What are we looking for?
We Are Looking For Someone Who Is
- Friendly, approachable and welcoming
- Patient-focused, with a genuine desire to provide excellent customer service
- Organised and able to manage a busy reception environment
- A confident communicator who enjoys working as part of a team
- Professional, reliable and able to build positive relationships with a wide range of colleagues
- Committed to providing an accurate, efficient and high-quality service
Main duties of the job
- To greet every patient in a pleasant, professional, and calm manner, directing the patient to the appropriate area.
- To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
- To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
- To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional, and seamless service to patients and visitors.
- To ensure all blood forms are available before the commencement of the clinic.
- To check patient details are correct and amend or update details on EPIC, when necessary, in accordance with standards set by Information Governance.
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Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent.
Experience
Essential criteria
- Experience using Microsoft packages including Outlook, Word, and Excel.
- Experience working in a busy environment.
- Experience working in an office.
Skills
Essential criteria
- Strong written and verbal communication skills in English
- Strong IT skills.
- Good administrative skills.
- Organisational skills.
- Good attention to detail.
Desirable criteria
- An awareness of the importance of the role to patient care.
- Good understanding of patient confidentiality.
Frimley Health NHS Foundation Trust (FHFT)
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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