Savills Management Resources
Receptionist - 70 Gracechurch St, London
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Purpose of the Role
To be first point of contact for all arriving to the building, offering a warm, friendly welcome, a professional and helpful nature, good representation and a lasting impression to all. Provide assistance to all visitors, occupiers and colleagues as required. Maintain a professional outlook to delivering excellent customer service at all times.
Key Responsibilities
- To ensure the Reception area is kept clean, tidy and welcoming to all visitors and occupiers, ensuring a good first impression is made.
- To be presentable at all times and maintain a courteous, professional and helpful nature. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out your daily duties outlined by your Building Manager/Supervisor and Line Manager.
- To adhere to all procedures and operating standards of work in place at your property.
- Establish a professional working relationship with all colleagues, occupiers and visitors within the property and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- To provide assistance and direction to visitors and notify occupiers and hosts inline with their preferred procedure.
- To maintain a professional manner when communicating via telephone and emails.
- To deal with all queries on site efficiently and professionally, and appropriately direct queries to the relevant person(s) for action.
- To maintain good working knowledge of the property systems and procedures to enable you to provide support during team members absences.
- To assist colleagues, occupiers and visitors in the event of an emergency, keeping inline with your level of agreed responsibility.
- To drive the tenant offers/engagement on Cureocity
- To be mindful that you are representing the property, Savills and the landlord at all times and this representation should be held a high standard.
- To strive to be your best self with the result of job progression.
- To become a vital part of the property team and maintain our property’s one team ethos.
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It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
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Skills, Knowledge and Experience
Essential
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent standard.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- A positive attitude, and a visible passion for customer services.
Working Hours
- 8.00 – 17.00 / 8.30-17.30
Salary
- £32,800
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