WSH Group
Receptionist
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Company Description
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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Job Description
BaxterStorey - Receptionist Maternity cover 12 month contract.
Working Hours: 37.5 hours, across four shifts between 7.00am and 20:00pm, Monday to Friday.
Closest tube station: Barbican or St Pauls
Salary: £32,000 per annum for the first three months, subject to successful completion of probation period, £35,000 per annum thereafter.
BaxterStorey have an exciting opportunity working alongside one of our most prestigious clients, based at their UK head office near Barbican.
As a Receptionist, you will create an exceptional welcome for both members of staff and the visitors entering the Client suite. You will also assist with meeting room management, including the booking of meeting rooms, meeting room and hospitality set up, and escorting guests and clients to the relevant rooms. You will be the go-to person in the office, covering a wide range of tasks for the client. To exceed expectations, the Receptionist will need to work closely with all other service providers, ensuring a seamless experience is provided to all staff using the space.
Some of the main responsibilities of the role include:
- To follow all standards and procedures as outlined in the Reception SLAs.
- To meet and greet clients and visitors and to inform relevant parties of their arrival.
- To keep a track of people, know who they are meeting and which conference room is booked for them.
- To meet and greet clients and informing hosts of their arrival.
- To maintain a neat & tidy reception area.
- To ensure conference suites are tidy, stationary is stocked and correctly set up.
- To ensure the booking system is up to date at all times.
- To maintain a comprehensive and accurate working record of room bookings.
- To check meeting rooms before meetings.
- To liaise between FTI facilities, AV, IT, business support services and the catering department on conference booking requirements.
- To email all bookers checking next day booking details, including catering, delivery time, dietaries, room set-ups and AV support details.
- To serve as an information source for clients.
- To answer MS Teams calls in a polite and professional manner and to the agreed standard.
- To complete each shift responsibilities to the highest standard, which include but are not limited to, completing next day booking confirmations, emailing bookers for the following week to obtain details for large events and fine dining, menus, dietaries, room set-ups and AV requirements, adding guests names and guests lists to security for next day arrival.
- To report any faults in meeting rooms and reception areas.
- To provide after-hours receptionist presence if required, in respect of early starts for clients.
- Maintain awareness of health and safety regulations in the building.
- Carry out any administrative task deemed reasonable by your manager or supervisor.
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Qualifications
The successful candidate must have excellent communication skills, as well as being comfortable with using different visitor management systems, and the ability to prioritise work due to constantly changing circumstances.
Additional Information
As a Receptionist, you will receive these benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Employment Type
Fixed Term Contract
Hours Per Week
37.5
Salary
Up to £32,000
Compensation
up to GBP 32000 - yearly
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