Fitzrovia Hospital
Receptionist
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Company Description
Fitzrovia Hospital is a brand-new private healthcare facility located in the heart of central London. The hospital is fully approved by the Care Quality Commission (CQC), reflecting its commitment to high clinical and service standards. As a modern, growing organization, Fitzrovia Hospital focuses on delivering safe, efficient, and patient-centered care. Team members join a professional environment with opportunities to contribute to the development of new services and processes that enhance the patient experience.
Role Description
This is a full-time, on-site Receptionist role based at Fitzrovia Hospital in London Central. The Receptionist will be the first point of contact for patients, visitors, and external partners, greeting and directing them in a professional and welcoming manner. Daily tasks include:
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- Managing the reception desk
- Answering phone calls and emails
- Scheduling and confirming appointments
- Maintaining accurate patient and visitor records
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The role also involves:
- Coordinating with clinical and administrative teams
- Handling check-in and check-out procedures
- Processing basic payments or documentation
- Keeping the reception area organized and presentable
The Receptionist is expected to provide clear information, protect confidentiality, and support a smooth patient journey throughout the hospital.
Qualifications
- Strong communication and interpersonal skills, with the ability to interact professionally and empathetically with patients, families, and colleagues.
- Solid organizational and time management skills, including the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
- Competence with computer systems and office software (e.g., email, calendars, patient management systems), and ability to learn new digital tools quickly.
- Customer service experience in a front-of-house, receptionist, or administrative role, ideally within healthcare or a similar service-focused environment.
- Reliable, punctual, and able to work full-time on-site in London Central, maintaining a professional appearance and demeanor.
- Knowledge of basic administrative procedures, including record-keeping, confidentiality standards, and handling inquiries and complaints.
- Relevant education or training in administration, customer service, or healthcare support is beneficial; prior experience in a hospital or clinical setting is an advantage.
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