About The Role

What you'll do:

• Meet and greet clients’ staff, visitors, contractors and other sites users in a warm, prompt, professional and courteous manner.
• Issue visitor / contractor security passes and advise named Point of Contact (POC) of visitor arrival.
• Manage the landlord access control system for landlord visitors and contractors, dependent on site.
• Manage the distribution and collection of phone/laptop lockers keys to site visitors, depending on site.
• Provide basic site information, security requirements, barrier gate operation, washroom locations, fire alarm tests etc. to site visitors.
• Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
• Ensure all visitors to the building are made aware of the security and evacuation procedures.
• Operate the switchboard / telephones, answering, screening, and forwarding calls, taking messages when appropriate.
• Maintain a clean, hygienic and tidy reception area, including the visual inspection of any visitor toilet areas, so that they always remain presentable.
• Always maintain a clear desk policy, to comply with instructions relating to security and confidentiality.
• Maintain stock levels of stationery and order supplies as required, including security passes and lanyards.
• Accept any incoming mail and advise named Point of Contact (POC) of delivery.
• Adhere to site safety and security procedures and work closely with site security teams.
• Support any on-site VIP Visits, including prior preparation and on-day processes.

Who You'll Be

• Approachable, and professional
• Excellent customer service and communication skills – verbal / written / telephone
• Understanding of site security protocols
• Able to prioritise workload
• Able to work to deadlines
• IT literate – Outlook / Microsoft Office
• Flexible toward the changes / needs of the business
• Obtain & maintain national security clearance

Benefits

EMCOR UK benefits

• 25 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity day
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.