University Hospitals of Derby and Burton NHS Foundation Trust
Receptionist
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We require an organised and flexible individual to support reception duties within the Elective hub at the Royal Derby Hospital. This is a part time role, Wednesday - Friday 7am - 6pm.
You will be the first point of contact for patients, relatives, and visitors, delivering a courteous, compassionate, and efficient service within a busy and sometimes challenging environment.
Key Responsibilities
- Patient registration
- Maintaining accurate records
- Responding to telephone and face-to-face enquiries
- Supporting clinical staff
Requirements
- Excellent communication and organisational skills
- Ability to remain calm under pressure
- Strong commitment to delivering high-quality, patient-centred care
- Ability to interact with patients and staff in an efficient and friendly way
- Ensure correct information is recorded using a variety of IT systems
- Good communication, inter-personal and administration skills
- Maintaining a warm and welcoming reception area for patients
- Using initiative
- Ability to multitask and think on your feet
- Ability to use multiple computer systems
- Liaising with patients, relatives and wider teams via telephone, email and face to face
- Maintaining patient records, filing and scanning notes
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Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Closing date
- 7th September 2026
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Interview date
- 21st September 2026
Our Values
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In Return We Will Offer
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
For further details / informal visits contact:
- Name: Sophie Ward
- Job title: Operational Coordinator
- Email address: sophie.ward3@nhs.net
- Telephone number: 01332 785246
We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.
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