Williams Lea
Receptionist
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Receptionist
Salary: £19,447.85 per annum (£26,521 FTE), plus company benefits
Location: Newcastle Upon Tyne, NE1 6QF
Contract: Part Time, Permanent
Shifts: 27.5 hours per week, Monday – Friday, rotational shifts 8am-2pm and 11am-5pm with 30 minutes unpaid break
Work model: Fully onsite
Williams Lea seeks a Receptionist to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Reception team provides administrative front-line service to all visitors and provides support to all staff. The role requires a certain amount of flexibility.
The primary focus of the Receptionist will be to deal with requests which come into the Office Services team.
Key responsibilities
- All Reception and Administrative duties
- Collection and opening of post within SLA
- Special and Recorded Post processing
- Welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation
- Delivering a high-quality standard of corporate service including arranging client meetings and events
- Ensuring a smooth running of daily requests, showing flexibility and willingness to support colleagues and take on additional duties if required
- Liaising with the Office Services team for training materials and printing needs for seminars to ensure a prompt start for training events
- Dealing with administration tasks
- Dealing with telephone and email enquiries in a timely manner
- Ensuring that the post deadlines are kept to
- Reprographics, scanning, and printing
- General maintenance of general office equipment
- Assisting with moving and transportation of boxes around the office
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Personal attributes
- Previous reception/customer service experience essential
- Well presented, with excellent communication skills (written and verbal)
- Strong customer focus
- Ability to operate at all levels within the organisation
- Confident and with a professional, business-like manner
- Ability to work under pressure, maintaining accuracy and delivering against timescales
- Team player, consistently in tune with the aims and objectives of the business
- Excellent time management and organisational skills
- Ability to carry out delegated functions/tasks/projects
- High level of confidentiality in management of staff
- Able to meet deadlines and prioritize tasks
- An understanding of an employer’s statutory and 'best practice’ Health & Safety requirement
- Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
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- 25 days holiday, plus bank holidays (pro-rata for part-time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops, and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging, and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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