Your responsibilities will include:

• Welcoming, registering and directing patients, consultants, visitors and hospital colleagues in a warm, professional and caring manner
• Providing patients and visitors with clear and accurate information
• Admitting patients to their rooms in accordance with hospital procedures
• Processing inpatient and outpatient charges accurately
• Collecting and processing payment details securely, both over the telephone and in person
• Supporting inpatient bookings by entering inpatient and day-case information onto the hospital’s computer systems
• Preparing and maintaining admission lists, including allocating admissions and liaising with nursing colleagues as required
• Completing patient admissions and discharges on the hospital’s computer systems, ensuring that all information is accurate and up to date
• Operating the hospital switchboard professionally and efficiently

What we are looking for

No formal qualifications are required, but you must be able to communicate clearly and professionally with patients, visitors and colleagues. You will be expected to maintain a professional appearance appropriate to a healthcare environment.

We are looking for someone who has:

• Previous experience of working in reception or a similar customer-facing environment
• Excellent interpersonal and communication skills
• A warm, professional and confident approach
• A strong focus on delivering and exceeding customer expectations
• The ability to remain calm and professional when handling sensitive or challenging situations
• A confident and professional telephone manner
• The ability to communicate effectively with a wide range of people
• Strong organisational skills and excellent attention to detail
• The ability to build and maintain effective working relationships, both internally and externally
• Basic computer skills and experience of entering information accurately
• An understanding of the importance of patient confidentiality
• The ability to work effectively as part of a busy team
• Flexibility to work across the required shift pattern

Previous experience of using hospital systems and an understanding of healthcare processes and procedures would be advantageous, but training will be provided where appropriate.

Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• 35 days’ annual leave, inclusive of bank holidays - pro rata
• Employer and employee contributory pension with flexible retirement options
• Private medical insurance
• Life assurance
• Access to the Spire for You reward platform, offering discounts and cashback with more than 1,000 retailers
• Free onsite parking, helping colleagues save an average of £50 per month
• Ongoing learning and development opportunities
• Support for your health, wellbeing and work-life balance
• A welcoming working environment where your contribution is recognised and rewarded

Our values

We are proud of our heritage in private healthcare and of the values that guide everything we do:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference. Their dedication, warmth and commitment to excellence are what set Spire Healthcare apart.

Apply today

If you are a friendly, organised and customer-focused individual who would take pride in creating a positive first impression for our patients and visitors, we would be delighted to hear from you.

Please submit your application as soon as possible. We reserve the right to close the vacancy early if we receive a sufficient number of suitable applications.