Wellington College
Receptionist
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Wellington Health & Fitness Club
Wellington Health & Fitness Club is a premium wellbeing and fitness facility, offering an exceptional environment for members, staff, and pupils. We pride ourselves on high service standards, professional development, and a welcoming, active community.
The Health & Fitness Club is located on the edge of the Wellington College campus, offering a distinctive and welcoming environment.
You will be part of an energetic and professional team at the Wellington Health & Fitness Club, delivering high-quality service to members, pupils, and staff. You will work within a busy and rewarding environment where service standards, teamwork, and professional development are all valued.
Role Overview
Wellington Health & Fitness Club is seeking a friendly, organised Receptionist to join its front-of-house team for 16 hours per week. This is an important customer-facing role, providing a professional and reassuring presence for members, visitors, College pupils, staff, and external hirers. You will help ensure that everyone using the Club feels informed, valued, and well supported from their first enquiry through to the end of their visit.
The post combines excellent customer service with accurate administration in a busy leisure environment. You will respond to enquiries in person, by telephone, and electronically; support facility, class, and event bookings; process payments; and maintain confidential member and booking records with care. You will also help prospective members explore the Club’s facilities and membership options through knowledgeable, helpful conversations, promoting services in a way that reflects the quality and community spirit of the Club.
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Key Responsibilities
- Working closely with the Head Receptionist, Duty Managers, and colleagues across the Club, contribute to an orderly, welcoming, and well-prepared reception area.
- Support the smooth running of daily activities, help with operational checks and event arrangements, and ensure that issues, hazards, or concerns are reported promptly.
- The role requires a calm, practical approach when priorities change, alongside the confidence to resolve routine matters independently and seek guidance where needed.
Requirements
- Strong communication and administrative skills.
- Confidence using everyday digital systems.
- Genuine commitment to thoughtful, high-quality service.
- Experience in leisure, hospitality, or another customer-facing setting would be welcome, although your attention to detail, discretion, and ability to build positive relationships are equally important.
- Comfortable working flexibly, including evenings and weekends.
- Uphold Wellington’s values of Kindness, Integrity, Respect, Responsibility, and Courage in every interaction.
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Child Protection
Wellington Health & Fitness Club is committed to safeguarding and promoting the welfare of children and young people. Applicants must undergo child protection screening, including checks with past employers and the Disclosure and Barring Service. The role is exempt from the Rehabilitation of Offenders Act 1974. You must have the right to work in the UK.
Application Process
We welcome applications from all backgrounds. We promote an inclusive and supportive environment and are an equal opportunities employer.
All candidates must apply via our online application form using the link below. A CV may be uploaded in support of the application, but the Wellington application form must be completed in full for your application to be considered. We do not accept CV only applications, in line with KCSIE safeguarding requirements. Full role details are available in the Job Description.
WCS Health & Fitness Club Vacancies
We reserve the right to close the position early if we receive enough applications.
Closing date: 9th October
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