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Company Description
Tech 2 Go is an IT support company dedicated to helping people with their devices, including phones and other technology. The team focuses on providing friendly, accessible assistance to individuals who need help troubleshooting or learning to use their tech. Tech 2 Go values a supportive environment where team members collaborate to deliver clear, reliable solutions. The organization is growing and offers opportunities for volunteers to contribute to meaningful technology support services.
Role Description
This is a remote volunteer Receptionist role. The Receptionist will be responsible for:
- Answering incoming calls
- Responding to messages
- Directing inquiries to the appropriate team members
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Daily tasks include:
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- Greeting clients virtually
- Managing schedules or appointments
- Maintaining basic records
- Providing clear information about Tech 2 Go’s services
The role also involves:
- Supporting customers with initial questions
- Ensuring prompt, courteous communication
- Coordinating with the IT support team to keep workflows organized
Qualifications
- Candidates should possess strong Phone Etiquette and Receptionist Duties skills to manage calls and inquiries professionally.
- Candidates should possess Clerical Skills to handle basic documentation, scheduling, and record keeping accurately.
- Candidates should possess excellent Communication skills to share information clearly and collaborate with team members.
- Candidates should possess Customer Service skills to support clients with patience, empathy, and problem-solving.
- Comfort with using computers and common communication tools (email, chat, video calls).
- Ability to work independently in a remote environment and manage time effectively.
- Prior experience as a receptionist, administrative assistant, or in a customer-facing role is beneficial but not required.
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