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Hidden St Ives - Luxury Coastal Aparthotel
Cornwall
About Us
Our luxury aparthotel in St Ives offers a contemporary coastal retreat for guests seeking space, privacy, and beautifully considered design. Inspired by Cornwall’s light and landscape, we provide a calm, refined environment supported by discreet, thoughtful service. We focus solely on exceptional accommodation and guest experience, our reception team plays a central role in creating a smooth, welcoming, and unhurried stay for every guest.
The Role
We are looking for a warm, polished, and detail-oriented Receptionist to join our front-of-house team. As the first and last point of contact for our guests, you will set the tone for their stay, delivering a calm, professional welcome and ensuring every interaction reflects our coastal luxury ethos. This role is ideal for someone who enjoys working in a refined hospitality environment and takes pride in providing intuitive, personalised service.
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Key Responsibilities
Guest Experience
- Welcome guests with warmth, professionalism, and a calm presence
- Manage check-ins and check-outs efficiently and seamlessly
- Respond to guest enquiries and requests in a friendly, knowledgeable, and discreet manner
- Share local knowledge and recommendations to enhance the guest experience
- Handle guest feedback with confidence and care
Reception & Administration
- Manage reservations, emails, and telephone enquiries
- Process payments and maintain accurate guest records
- Coordinate arrivals and departures with housekeeping to ensure apartment readiness
- Support daily reception administration and reporting
- Maintain a tidy, welcoming, and well-presented reception area at all times
Standards & Team Support
- Uphold the highest standards of presentation, service, and professionalism
- Follow all operational procedures and brand standards
- Support colleagues across reception and housekeeping to ensure smooth daily operations
- Adhere to health & safety and company policies
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About You
- Previous experience in reception, hospitality, or customer-facing roles (luxury or boutique environments preferred)
- A natural people-person with a calm, friendly, and professional manner
- Strong communication and organisational skills
- Excellent attention to detail
- Well-presented, reliable, and discreet
- Comfortable working shifts, including weekends and peak seasonal periods
- Familiarity with reservations or property management systems is an advantage, but not essential
What We Offer
- Competitive pay, dependent on experience
- The opportunity to work in a beautiful coastal setting
- A focused hospitality environment
- Training and development within a growing coastal luxury brand
- A supportive, professional, and welcoming team culture
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