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Receptionist
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Sandwell Children's Trust
Sandwell Children's Trust rated as a Good Provider.
At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our ‘Sandwell Deal’, brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.
What we can offer you:
- Generous annual leave of up to 28 days, plus 3 additional days for long service recognition.
- Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
- You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
- We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
- Flexible working patterns that suit you and all of our roles have well-defined career progression.
Hours - 37 per week
This post is office based
Fixed term contract until March 2028
Sandwell Children's Trust are currently recruiting for a Receptionist.
We are looking to appoint an outstanding individual with excellent communication skills both face to face and over the telephone. You must be able to deal with people sensitively and professionally at all times, with the customer's best interests your priority, taking responsibility, where possible, to resolve queries and requests.
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As a Receptionist working in the Trust you will:
- Be working as part of a team to provide first line contact with our children, young people and other visitors to the building.
- Be answering incoming telephone calls, directing callers to the appropriate departments, and taking accurate messages.
- The role will also involve room bookings, handling incoming and outgoing mail and managing shared mailboxes.
- You will also be responsible for premise management duties and supporting with the maintenance and Health & Safety aspects of the building.
What you need to be successful in this role:
- Previous experience of working in a busy office.
- Hold GCSE Maths & English or equivalent.
- You need to be IT literate with experience of using Microsoft Office packages.
- You must be able to work in a challenging environment and remain calm under pressure.
- Have good communication skills, both written and verbal and excellent telephone skills. Good organisational skills.
- Have the ability to prioritise workloads and competing priorities.
- Be able to work independently using your own initiative.
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So, if you think your future could lie with a 'Good' Team at Sandwell Children’s Trust, then we’d love to hear from you.
How to apply:
To be considered for this role, please submit your up-to-date CV together with a supporting statement of no more than 1,000 words demonstrating how your skills, knowledge and experience meet the requirements of the role. Your supporting statement should address the essential criteria outlined in the person specification, providing relevant examples where possible. In order to comply with safer recruitment standards your CV should include a complete employment history, with any gaps clearly explained.
Please submit your application to recruitment_childrenstrust@sandwell.gov.uk
Closing date: midnight on Thursday 10 September 2026
If you require further information on the role or working for us please email recruitment_childrenstrust@sandwell.gov.uk and a member of our Recruitment Team will be happy to give you a call.
Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.
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