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Receptionist Vacancy - Ellis and Killpartrick Bath
Situated in the heart of the beautiful Georgian city of Bath, Ellis & Killpartrick has been part of the local community since 1979. Founded by Bradford University graduates Mike Killpartrick and Brian Ellis, the practice first opened on George Street before moving to its current home on New Bond Street.
Our Bath practice has a timeless feel, perfectly in keeping with its Grade II listed setting. Here, tradition meets contemporary luxury, and we’ve created a space where our patients can enjoy expert eyecare and a truly personal eyewear styling experience.
We’re proud to be an independent practice where patient care always comes first, and joining us as our new Receptionist means being the first welcome our patients receive each day. Whether you're looking for the next step in your career or a fresh start in an independent practice that genuinely puts patients and people before numbers, this could be the right place for you.
You will also receive:
- Your birthday off work
- No Sunday or bank holiday working
- Access to Westfield Health (claim cashback on healthcare purchases)
- Retail discounts
- Cycle to work scheme
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About the Role
We are looking for a full-time Receptionist. In this role, you play a pivotal part in the patient journey from start to finish - making every person who walks through our doors feel confident, comfortable, and cared for.
This position is ideal for someone who genuinely enjoys helping people, takes pride in delivering quality care, and thrives in a supportive, collaborative environment. You’ll have the time, tools, and encouragement to do your job to a high standard without feeling rushed or pressured.
As the face of our practice, your responsibilities will bridge patient care, daily administration, and smooth practice operations:
Patient Experience & Reception
- First Impression: Warmly greeting patients, checking them in for appointments, and managing a welcoming waiting area.
- Patient Triage: Listening to patient needs, answering queries, and triaging requests appropriately over the phone and in person.
- Contact Lens Care: Handling contact lens orders, handing completed orders to patients, and managing stock/trial bank replenishment.
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Practice Administration & Diary Management
- Diary Coordination: Managing the daily appointment diary, tracking arrivals, handling fail-to-attends, and scheduling future appointments.
- Clinic Prep & Admin: Preparing clinics for the day, processing payments, checking and responding to practice emails, and maintaining strict GDPR compliance.
- NHS & Recalls: Ensuring all NHS documentation is accurate and managing daily patient recall routines.
- Environment: Keeping the shop floor, spectacle displays, and reception area immaculate, organised, and inviting.
Additional Information:
- This role is ideal for someone with previous customer service experience
- We have 2 consulting rooms
- We are a team of 10
- This role requires you to work five days a week, including Saturdays
What's Next?
Click apply below and we will ensure you are contacted as soon as possible by one of our team.
Salary
- Max: GBP £26,106.34
- Min: GBP £26,106.34
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