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As a Receptionist, you will be the first point of contact for our guests, delivering a warm, genuine, and professional welcome that reflects the Meliá brand. You will play a key role in creating memorable guest experiences, ensuring smooth front desk operations, and contributing to the overall success of the hotel.
Requirements
- Previous experience in a similar receptionist or front office role
- Knowledge of OPERA PMS
- Fluency in English (additional Spanish language skills are an advantage)
- Strong communication and customer service skills
- A professional, positive, and proactive attitude
- Ability to work effectively in a fast-paced hospitality environment
- Passion for delivering exceptional guest experiences
Responsibilities
- Welcome guests and complete check-in and check-out procedures in a professional, friendly, and informative manner, addressing guests by name whenever possible
- Project a helpful, enthusiastic, and service-oriented attitude, anticipating guest needs and exceeding expectations wherever possible
- Maintain full awareness of daily availability and actively promote up-selling and cross-selling opportunities to maximise occupancy and revenue
- Accurately present and process guest accounts, including company and agency billing, ensuring correct documentation and invoices are provided
- Ensure all guest registration cards are completed accurately and filed correctly, maintaining up-to-date contact details
- Observe and comply with all security, health & safety, and emergency procedures
- Act responsibly and confidently during emergency situations in line with hotel policies
- Carry out all duties in accordance with relevant legislation and company standards
- Support the wider front office team and undertake any additional reasonable duties as required by management
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Benefits
- Competitive salary plus service charge
- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
- Company pension scheme
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days’ holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá’s global e-learning platform
- Awards & recognition programmes
- High-street discounts through Perks at Work
- Complimentary meals on duty
- Loyalty rewards and additional employee benefits
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Application Process
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
About Meliá White House
Meliá White House is a modern and elegantly refurbished hotel located next to Regent’s Park, just moments from the world-famous shopping destinations of Oxford Street and Regent Street. With excellent transport links including Warren Street, Great Portland Street, and Regent’s Park underground stations all within a 5-minute walk, the hotel offers a dynamic and international working environment in the heart of London.
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