Receptionist

Hours will be between 8am - 5pm. You must have daytime availability. 20-22.5 hours per week

We are looking for enthusiastic and customer-focused individuals to join the neoworx team. As the first point of contact for our members, visitors and guests, you will play a key role in creating an exceptional workplace experience. You will coordinate the member journey while delivering a consistently high standard of hospitality and customer service.

Key Responsibilities

• Welcome all members, visitors and guests in a friendly, professional and engaging manner.
• Manage the reception inbox, telephone enquiries and general correspondence, responding promptly and professionally.
• Build positive relationships with members, understanding their needs and providing exceptional day-to-day support.
• Coordinate meeting room bookings, ensuring rooms are prepared, presented and ready for use.
• Maintain accurate member records and update internal systems as required.
• Operate and maintain knowledge of reception systems, telephone systems, visitor management software and other internal platforms.
• Monitor the general presentation, cleanliness and functionality of communal areas, meeting rooms and communal spaces.
• Conduct regular walkthroughs of the building to identify maintenance issues, health and safety concerns or housekeeping requirements.
• Report maintenance issues promptly and liaise with contractors, cleaners and building management to ensure timely resolution.
• Receive, record and distribute incoming mail, parcels and deliveries, ensuring items are securely transferred to the correct recipient.
• Coordinate outgoing post and courier collections when required.
• Monitor stock levels of office supplies, cleaning supplies, kitchen consumables and hospitality items, placing orders as required.
• Support the onboarding of new members and companies, preparing offices, access credentials and welcome information.
• Assist with member move-ins and move-outs, ensuring a smooth transition.
• Support the planning and delivery of member events, networking activities and community initiatives.
• Assist in promoting a positive workplace community by engaging with members and encouraging participation in events and activities.
• Carry out general administrative tasks on behalf of other departments as required.
• Ensure compliance with company policies, building procedures and health and safety requirements.
• Maintain confidentiality when handling sensitive member or company information.
• Undertake any other reasonable duties required to support the smooth operation of the workspace.