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Our Story
Gear4music is one of the UK’s leading retailers of musical instruments and equipment, supporting musicians and music lovers around the world. From our headquarters in York, our teams work together to provide an excellent experience for our customers, whether they’re buying their first instrument, upgrading their studio, or simply looking for some expert advice. We’re now looking for a friendly, professional and confident Receptionist / Customer Service Advisor to join our team and be the welcoming face of Gear4music at our Head Office.
Your Role in the Show
As our Receptionist / Customer Service Advisor, you’ll be the first point of contact for visitors arriving at our Head Office, so creating a warm, professional and positive first impression will be a key part of your role. You’ll manage our reception area, welcome visitors and colleagues, and make sure everyone arriving at the building is greeted and directed appropriately. Alongside your reception responsibilities, you’ll also support our Customer Service team, responding to customer enquiries and helping with general administrative duties.
Your day could include:
- Being the face of our Head Office – providing a friendly, professional welcome to visitors, candidates, suppliers and colleagues.
- Managing reception – ensuring the reception area remains organised, welcoming and presentable throughout the day.
- Directing visitors – contacting the appropriate person or department and ensuring visitors know where they need to go.
- Customer support – responding to customer emails and providing clear, friendly and professional assistance.
- Handling enquiries – resolving straightforward queries and making sure more complex issues reach the right person.
- Administrative support – helping with general office and Customer Service administration.
- Working as part of the team – supporting colleagues and helping us deliver a consistently positive experience for both customers and visitors.
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What We’re Looking For
Reception is often someone's first experience of Gear4music, so we’re looking for someone who understands the importance of making a great first impression. You’ll be naturally welcoming and approachable, but equally comfortable maintaining a professional front-of-house environment. A smart, professional and well-presented approach appropriate to a customer-facing reception role is essential.
You’ll also need to be confident communicating with a wide range of people, whether you're welcoming someone to the office in person, speaking with colleagues or helping a customer.
We’d love to hear from you if you have:
- Excellent written and verbal communication skills.
- A friendly, confident and professional manner.
- A naturally welcoming and customer-focused approach.
- Strong organisational skills and good attention to detail.
- Confidence using Microsoft Office and general computer systems.
- The ability to remain professional and composed in a busy environment.
- Previous experience in reception, front-of-house, hospitality or customer service – desirable but not essential.
- An interest in musical instruments, music technology or audio-visual equipment – a great advantage, but not essential.
Above all, we’re looking for someone who will take pride in representing Gear4music and creating a fantastic first impression for everyone who walks through our doors. If you don't meet every desirable requirement but think you have the personality, professionalism and customer-focused approach we're looking for, we'd still love to hear from you.
What we'll give you
Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:
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- Generous discount scheme across our full range of music and home entertainment products.
- Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
- Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
- Free car parking with access to electric charging points.
- Our modern office space features an onsite café and bar where we hold regular social events.
- Onsite gym and physio with Gear4music discounts & perks.
- A relaxed dress code and a great coffee machine to make your day more enjoyable.
Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit. We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.
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