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Receptionist
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Waldorf Astoria London – Admiralty Arch: Receptionist (Pre-Opening)
Waldorf Astoria London – Admiralty Arch is seeking an experienced Receptionist to join its pre-opening team for this highly anticipated luxury hotel, set to open later this year.
Come be part of an extraordinary opportunity to shape the guest experience at our landmark property.
The Property: A New London Landmark
Perched at the end of The Mall and overlooking Buckingham Palace, this 10-storey royal gem will feature:
- 100 elegant rooms and suites
- 17,500 sqft of private residences
- Two Michelin-starred restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud
- A world-class spa, state-of-the-art fitness facilities, and iconic event spaces, including a grand ballroom seating 320 guests
Part of Hilton’s flagship luxury brand, Waldorf Astoria is renowned for timeless elegance, world-class service, and bespoke guest experiences in the most desirable destinations.
About the Role
Join the hotel’s inaugural team and help elevate an organisation that is dedicated to:
- Delivering 5-star guest experiences consistently recognised by Forbes
- Expanding its legacy of excellence through leadership in luxury hospitality
- Setting new standards in service and hospitality for future stays
Responsibilities
Your role will include, but is not limited to:
- Guest Relations – First impression champion; ensuring seamless arrivals, check-ins, and departures with exceptional warmth and professionalism.
- Reservations Support – Managing inquiries over phone, email, and walk-ins within the Waldorf Astoria guest service standards.
- Pre-Opening Preparation – Assisting in the setup, training, and pre-opening logistics to ensure a flawless launch.
- Multi-Tasking Efficiency – Juggling multiple tasks with composure while maintaining unwavering attention to detail.
- _total – A commitment to Teambuilding, affiliate support, and participation in team collaborations.
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Requirements
- Minimum 2 years of experience in luxury hotel reception (Waldorf Astoria or comparable 5-star brands preferred).
- Exceptional interpersonal skills with fluency in English (other languages are a plus).
- Passion for service excellence – Demonstrated ability to deliver 5-star hospitality with authenticity.
- Honesty, dedication, and emotional intelligence to thrive in a pre-opening environment.
- Proficiency in PMS (Property Management System) and understanding of operational workflows (training provided for new systems).
- Flexibility to accommodate pre-opening busy hours and readiness to grow within the hotel upon launch.
*We value diversity and are committed to providing equal opportunities for all applicants.
Why Join Hilton?
A World of Rewards
Waldorf Astoria London – Admiralty Arch is proud to be UK’s #1 Great Place to Work (2026) by Team Members’ vote. With this role, you’ll enjoy: ✅ Complimentary meals on duty ✅ Career acceleration through exclusive development programs ✅ Meaningful impact via Hilton’s corporate responsibility initiatives ✅ Team Member Travel Program – enjoy discounted stays and 50% off food & beverage ✅ High Street savings through Perks at Work ✅ Generous leave policy – 28 days’ holiday (including bank holidays) increasing to 33 days with tenure
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Join an Award-Winning Culture
Hilton isn’t just a hotel powerhouse; we’re a global leader in hospitality: 🏆 Recognised as the World’s Best Workplaces (Great Place to Work and Fortune) 🌍 10,000+ properties worldwide, and shaping the future of travel with innovation 🌟 A service legacy dating back to 1919, rooted in hospitality creating light and warmth for guests worldwide.
Bringing the magic of Hilton to life starts with you. Here, your career becomes limitless—whether leading, growing, or shaping the future of luxury hospitality.
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