Job Description

Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Receptionist to maintain Cash handling, balancing, reconciliations, and reservations. To ensure the comfort and satisfaction of all guests and customers.

About The Role

Main tasks and duties

• To maintain and adhere to the company’s health and safety policies;
• To greet customers with a friendly and approachable manner;
• To ensure facilities hygiene standards are maintained to hotel standards;
• To maintain and operate the reception area to hotel standards;
• To operate the reception computer and balance the cash till at the end of every shift;
• To ensure operation of the switchboard, dealing with all customer and telephone enquiries;
• To maintain all reception records and ledgers as directed by management;
• Booking and reservations for meals, and accommodation;
• Processing all outgoing mails;
• To provide the relevant departments with daily information i.e. bookings, resident count, or any relevant changes or amendments;
• To ensure all opening procedures and security are adhered to for the protection of staff and property and customers as a whole;
• To promote and sell the hotel and its products in a friendly and helpful manner;
• To greet staff in a friendly and approachable manner;
• To ensure the hotel lobby is kept clean and tidy to hotel standards;
• To clear glasses/cups etc that may be in the hotel lobby;
• To deal and handle with customer complaints and requests;
• To maintain a high standard of personal hygiene and appearance;
• To ensure effective communication with management and peers;
• To attend training courses as and when necessary;
• To check and accept deliveries of goods and equipment as necessary;
• To maintain proper and accurate records of all sales, guest accounts as required;
• To ensure that due care is taken for the health and safety of yourself, other employees, residents, members, and any other persons on the premises;
• Report and where appropriate take action on any incident, fire, loss, or damage;
• To report all maintenance issues and take appropriate action;