Receptionist

Business Information:

Beal Homes are a private, family-owned housebuilder operating across East Yorkshire & Northern Lincolnshire. Operating from a £5M purpose-built office in Hessle, the company is primed for growth and is looking for a full-time Receptionist to join the team.

We are looking for an energetic, enthusiastic, and highly organized Receptionist to be the welcoming face of Beal Homes and provide an exceptional first impression to our customers, visitors, and colleagues.

As the first point of contact for people visiting or contacting the business, you will play an important role in delivering the professional, friendly, and customer-focused experience we expect at Beal Homes.

Alongside managing our reception and front-of-house activities, you will provide a range of administrative support across the business. This is a varied role suited to someone who enjoys working with people, takes pride in providing excellent service, and is comfortable managing a number of different priorities throughout the day.

Main Responsibilities:

• Provide a warm, professional, and enthusiastic welcome to all customers, visitors, suppliers, and contractors arriving at the business.
• Ensure every visitor receives a positive first impression of Beal Homes and the high standards we expect as a business.
• Establish the purpose of each visit and ensure visitors are directed to the appropriate person or department efficiently.
• Answer and manage incoming telephone calls professionally, ensuring enquiries are dealt with promptly or directed to the appropriate member of the team.
• Take accurate messages and ensure these are communicated to the relevant person promptly.
• Take ownership of the reception and front-of-house areas, ensuring they are maintained to a high standard and remain tidy, professional, and welcoming at all times.
• Manage visitor appointments and meeting room bookings, ensuring rooms are prepared and presented appropriately.
• Meet and greet attendees for internal and external meetings and provide refreshments where required.
• Manage incoming and outgoing post, parcels, deliveries, and couriers, ensuring items are distributed appropriately.
• Liaise professionally with customers, suppliers, contractors, and other external contacts.
• Provide general administrative support to departments across the business as required.
• Undertake accurate data entry and maintain Company records and systems.
• Prepare and format correspondence, reports, and other documentation as requested.
• Maintain accurate and organized electronic and manual filing systems.
• Assist with the ordering, monitoring, and distribution of office supplies and stationery.
• Support the coordination of internal meetings, events, and hospitality where required.
• Maintain an awareness of expected visitors and key meetings taking place within the business.
• Build strong working relationships with colleagues across all departments to ensure enquiries and requests are handled efficiently.
• Maintain confidentiality and discretion when dealing with sensitive Company, employee, and customer information.
• Proactively identify opportunities to improve the reception environment and the experience provided to visitors and customers.
• Ensure all duties are carried out in accordance with Company policies, procedures, and standards.
• Undertake any other reasonable duties appropriate to the role as requested by line management.