Receptionist / Administration Assistant

An exciting opportunity has arisen to join the Reception Hub for Community Clinic Services at Mersey Care NHS Foundation Trust within the Southport and Formby area.

The Reception Hub provides the first point of contact for patients, carers, and healthcare professionals seeking support from community health services. The successful candidate will play a key role in answering telephone calls, managing referrals, and providing administrative support to ensure patients are directed to the appropriate services quickly and efficiently.

This role will require working at various community clinics once training is complete and the post holder is confident in the role.

This role is ideal for someone who has excellent communication skills and is committed to delivering a high standard of customer service.

The post holder will be required to work within various Community Clinics and will be the first point of contact for service users, providing a professional telephone and administrative service.

Key Responsibilities Will Include

• Being the first Point of Contact for Service Users, handling incoming calls from patients, carers, and healthcare professionals.
• Providing clear and accurate information in response to enquiries.
• Recording and updating patient information on Trust systems.
• Processing referrals and requests for community services.
• Ensuring calls are handled efficiently and in line with service standards.
• Managing calls and prioritising tasks within a busy contact centre environment.
• Escalating calls or queries where appropriate to clinical teams or senior staff.
• Completing administrative tasks linked to patient referrals and service coordination.
• Maintaining accurate records while adhering to confidentiality and information governance standards.
• Working as part of a team to maintain service performance and support operational targets.