Mercer & Hole
Receptionist / Administrator
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Mercer & Hole is a top 50 accountancy practice, celebrating its 120-year anniversary and recognized as one of the top 100 Great Places to Work in 2026. With 28 partners and approximately 300 employees across four offices, we provide comprehensive accounting, tax, and advisory services to a diverse clientele.
Mercer & Hole prides itself on developing people across various professions such as audit and tax. With the continuing advancement of technology, we are now looking for our administrative teams to find ways of developing their roles in supporting our business with various evolving technology packages, providing exceptional client service, and superb administration.
Main Function of Job
We are looking to enhance our front-of-house reception and seek a motivated and organized individual with demonstrable relevant customer-facing and administrative experience to join our receptionist team in St. Albans. This is an excellent opportunity to gain hands-on experience in a professional office environment. You will be encouraged to learn, grow, and develop by supporting the day-to-day administrative functions of the business, developing key skills in communication, organization, IT systems, and client service.
Main Duties
On Reception:
- Greet and deal with visitors in a professional manner
- Answer all incoming calls professionally and efficiently
- General reception duties (booking couriers/ordering lunches, etc.)
- Opening and scanning incoming mail
- Franking all outgoing mail for those who do not have direct administrative support
- Inputting archive data and scanning
- Booking client records/in and out of the building
- Recording client documents and following procedures for their safekeeping
- Keeping meeting rooms tidy and stocked up with pads and pens
- Refreshments for client meetings
- Responsibility of opening and locking front doors
- Assist if required with general administration within other departments, such as HR with work experience programs
- Supporting with ad hoc reception and administration tasks as required by the business
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For Other Administrative Teams:
- Diary management, including arranging and confirming meetings and arranging catering as required
- Drafting correspondence from templates where required
- Where appropriate, help to complete client take-on documentation and comply with AML procedures
- Managing scanning requirements of different departments, such as confidential documentation and arranging for secure return of original documents, or uploading quarterly valuations, annual tax reports, trust working papers so they can then be destroyed
- Maintaining online technical library and circulating links to weekly updates
- Monitoring emails that arrive for partners and forwarding where relevant
- Working with the HR/Learning and Development team coordinating training course administration for professional staff where appropriate and ad hoc administrative tasks
- You will be encouraged to be our Charity Champion
- Helping with arranging required social events
- Getting involved in CCH Data Cleansing
(Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required).
Aptitude and Skills Required
- Able to deal confidently and effectively with clients, employees, and partners
- Good written and oral communication skills
- Able to adapt communication style as required
- Self-reliant and proactive with the ability to use own initiative
- Must be able to multitask with strong organization and prioritization skills
- High attention to detail
- Ability to work effectively within a team
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Equipment/Software Packages Used and Experience Required
- Strong knowledge of MS Suite software (Word, PowerPoint, and Outlook)
- CCH or similar Document Management System (desirable)
If you think this is something you would be interested in, then do apply!
We really want to attract and retain individuals who share our Values:
Together
- The firm with the family feel. Express gratitude. Smile. Be humble and confident. Have fun.
Resilient
- Change is imminent, and business is imperfect. Be open-minded & agile. Assume positive intent and exercise the power of positive thinking.
Understanding
- Each individual matters and will be heard and respected. Honesty, integrity, empathy, and kindness are fundamental.
Supportive
- We support what is important to you and show kindness in our behavior to each other. We encourage each other to realize our potential.
Thrive!
- We strive to be the best, innovate and always do exceptional work. That’s who we are and what our clients deserve.
Mercer & Hole is committed to cultivating and preserving a culture of diversity, equity, and inclusion (DEI). Our people are our most valuable asset. We bring our life experiences, knowledge, creativity, and talents together at Mercer & Hole, making it a unique place to work where all can safely thrive.
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