Bruntwood
Receptionist / Administrator - BHIC
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About Bruntwood
At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.
Job Location
You'll work at our wonderful Birmingham Health Innovation Campus site, Monday to Friday, 40 hours per week. Shift patterns will primarily be 09:00-18:00 with the occasional 07:00-16:00. Located in Selly Oak, BHIC is emerging as a world-leading hub for healthcare technologies.
Job Purpose
This role will suit someone who has a keen eye for detail, who loves organising and accuracy through administration. The role will also involve interacting with our lovely customers and colleagues so it's important you are approachable and ultimately love speaking to people and building relationships.
What Will You Be Doing?
- Manage our enquiries inbox and invoice system
- Playing a pivotal part in ensuring our facilities and repair jobs are managed through the systems for our customers
- To be the first point of contact for all customers and visitors in the building
- Facilitate new customer viewings to support the sales process
- Collate all customer intelligence and update systems accordingly to support sales and retention
- Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
- Be a role model to promote wellbeing in the workplace
- You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
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What Are We Looking For?
- Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
- You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
- We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
- You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
What Will You Get?
- An opportunity to work with a friendly, passionate and experienced team
- Ability to contribute towards the growth of the company and its direction
- An exciting place to work and a challenging role, full of opportunity and new experiences
- Opportunities for progression in a growing company
On top of the salary advertised you will be entitled to a number of benefits including;
- 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity / shared parental leave - 26 weeks fully paid leave
- Interest free learning loans to help you develop new skills
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About Us
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
Diversity and Inclusion
Our operations team make up a huge part of our workforce. Therefore it's incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive.
Application Process
We'll always do our best to accommodate any adjustments you need at interview. So please highlight this in your application form. If selected, we will get in touch and discuss this before your interview.
We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.
For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.
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