Great Ormond Street Hospital for Children NHS Foundation Trust
Receptionist Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
An Exciting Opportunity for a Receptionist/Administrator
An exciting opportunity has arisen for an enthusiastic Receptionist/Administrator to join the Outpatients Department at Great Ormond Street Hospital for Children NHS Trust.
You will rotate between Outpatients, Travel Reimbursement, and Main Reception, providing excellent patient experience in all areas. The role is busy and the variety of tasks makes it incredibly interesting – no two days are the same!
You will work closely with multi-disciplinary teams (Nurses, Consultants, Play Specialists, Health Care Assistants) and be a valued member of the wider team.
Previous Customer Service Experience Is Essential.
You must demonstrate good computer literacy skills and be confident and competent in sending emails, using patient/customer information databases, Excel, and Access.
The post involves working on a shift pattern Mondays to Fridays. The hours are between 08:00 – 20:00. You will also be required to work some weekends i.e. Saturdays and Sundays dependent on the work area as part of a rota system.
Key Responsibilities
- To deal with first-line enquiries from patients, parents/relatives/carers, and staff
- To provide a responsive reception service for patients, parents/relatives/carers, visitors, and staff, promoting a welcoming atmosphere
- To support with the issue of parking permits at all reception desks
- To be responsible for the effective, accurate, and timely management of the electronic patient record system (Epic), specifically patient information, booking, and clinic outcome recording
- To answer all calls in a professional, timely, efficient, and polite manner and take messages and answer any enquiries
- To monitor queries and ensure they are responded to in a timely fashion (email/Epic in basket)
- To pass on calls and enquiries to relevant team members, ensuring urgent messages are prioritized
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Equal Opportunities Employer
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent, and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected, and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status, or length of time spent unemployed.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions, and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum, and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions, and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues, and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values, and efforts specific to inclusion. All of our staff networks are open to any employee.
Contact Information
For further details or informal visits, contact:
- Name: Zehra'a Al-Khafaji
- Job Title: Assistant Service Manager
- Email Address: zehraa.al-khafaji@gosh.nhs.uk
- Telephone Number: 02074059200 ext. 0384
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location