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Receptionist and Administrator Apprentice
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Receptionist and Administrator Apprentice
Location:
Rooley Lane Medical Centre, Bradford (BD4 7SS)
Closing Date:
28 days from now (Monday 9 November 2026 at 11:59pm)
Posted on:
9 October 2026
Summary
Join Rooley Lane Medical Centre as a Receptionist and Administration Apprentice, welcoming patients, managing appointments, answering enquiries and supporting daily admin tasks. Develop your communication, organisation and customer service skills while gaining experience in a busy healthcare environment.
Wage:
£12,480 for your first year, then could increase depending on your age.
Training Course:
Business administrator (level 3)
Hours:
Monday to Friday 12pm - 6pm. 30 hours a week
Start Date:
Monday 16 November 2026
Duration:
1 year 6 months
Positions Available:
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Have a thorough knowledge of all Practice procedures.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required, i.e. change of addresses, names, telephone numbers and any ad-hoc information as appropriate.
- Ensure the waiting room is kept tidy in turn with other staff members.
- Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
- Contact patients for routine screening as appropriate.
- Arranging transport for patients when necessary.
- Scan hospital letters and patient correspondence in accordance with Practice guidelines.
- Advising Office Manager when stationary or other equipment is required.
- Filing electronic clinical letters into relevant patient electronic record.
- Action tasks within a timely manner.
- Restock the reception area.
- Complete all annual Mandatory training as appropriate.
- Have working knowledge of telephone system, during and after hours.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data (GDPR).
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Where you'll work
ROOLEY LANE MEDICAL CENTRE
ROOLEY LANE EAST BOWLING
BRADFORD BD4 7SS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
LUMINATE EDUCATION GROUP
Training Course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails, create proposals, perform financial processes, record and analyse data.
- Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
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Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications:
- GCSE in: English (grade C/4)
- Mathematics (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Non judgemental
- Patience
About this employer
Rooley Lane Medical Centre is an NHS GP practice based in Bradford, West Yorkshire, providing healthcare services and support to the local community. The practice has a friendly, multidisciplinary team of GPs, nurses, healthcare assistants and administrative staff who work together to deliver patient-centred care.
Rooley Lane Medical Centre (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Potential full-time role upon completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
LUMINATE EDUCATION GROUP
Emmie Brown
emmie.brown@luminate.ac.uk
The reference code for this apprenticeship is VAC2000058403.
Apply now
Closes in 28 days (Monday 9 November 2026 at 11:59pm)
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