Rapport Guest Services
Receptionist and Hospitality Assistant
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Receptionist and Hospitality Assistant
We are on the lookout for a Receptionist and Hospitality Assistant to join our amazing Rapport team, predominantly based near Monument and Liverpool Street stations. You will be working within a prestigious law firm, where guest services are more than just a smile—they are essential to the experience. You will be the face of the company, making sure every guest and partner feels welcomed, valued, and looked after with outstanding care, every time.
This is a role for someone who brings energy, professionalism, and a warm approach to every interaction. You will be part of a supportive team of 2, where collaboration is second nature, laughter is part of the daily soundtrack, and everyone’s encouraged to bring their best self to work. If you thrive in a positive, people-first environment, we want to hear from you!
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 9 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary snacks whilst on duty.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Greet clients and visitors with warmth and professionalism
- Escort guests to meeting rooms and assist with coats, luggage, and comfort
- Support with bookings, guest requests, and meeting room coordination
- Help set up and clear down rooms for meetings and events
- Provide hospitality support, including catering and event setup
- Answer phone calls and manage inboxes with clarity and confidence
- Be a proactive, present member of a high-performing reception team
- Adopt a flexible and adaptable approach when dealing with ad-hoc duties as required, and/or potential shift/location changes
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be confident handling multiple requests with calm and grace
- Enjoy working in a fast-paced environment, managing multiple tasks with ease
- Show flexibility and pride in supporting both guests and colleagues
- Bring a bright, positive, can-do attitude to every shift
- Be a true team player who thrives on collaboration and solutions
- Feel comfortable engaging with stakeholders at every level
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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