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Receptionist Apprentice
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Part-Time Apprenticeship Opportunity
We are offering a part-time apprenticeship opportunity, working 30 hours per week, providing valuable hands-on experience.
About the Role
The Receptionist is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment.
- Greet and welcome customers and visitors in a friendly and professional manner.
- Be the Customer Service Champion for the office.
- Respond to emails and general enquiries promptly.
- Handle incoming and outgoing post and deliveries.
- Provide basic administrative support (e.g.: data entry, filing, photocopying).
- Maintain staff and visitor logs and issue passes where applicable.
- Basic facilities management, including refreshment, replenishment and stationary orders.
- Administration of Petty Cash and assist with associated payments following all processes and procedures for distributing, and managing petty cash; ensures the weekly petty cash audit is completed, and that all records are stored correctly in line with organisational policy.
- Any other ad hoc duties in line with delivery program requirements.
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Training and Development
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Career Opportunities
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There will be ongoing opportunities for career development and training upon completion of the apprenticeship for the right candidate.
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