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Receptionist
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Job Description
The Receptionist will be responsible for managing the reception area, welcoming visitors, and providing administrative assistance to support the smooth running of the workplace. The role involves handling telephone calls and email enquiries, coordinating appointments, keeping visitor records up to date, and directing requests to the appropriate colleagues.
The successful candidate will be expected to maintain a professional and welcoming environment, deal with routine enquiries independently, and know when to refer more complex matters to the relevant team member. Good organisation, discretion, and a customer-focused approach will be essential.
Key Responsibilities
- Welcome visitors, clients, and business guests, ensuring they receive a professional and courteous reception.
- Answer incoming telephone calls and direct enquiries to the appropriate department or individual.
- Monitor the reception inbox and respond to routine email enquiries.
- Maintain visitor logs, appointment records, and other reception documentation.
- Coordinate meeting room bookings and help prepare rooms for scheduled meetings.
- Receive deliveries and correspondence and ensure they reach the correct recipient.
- Provide basic administrative support, including document handling, data entry, and filing.
- Keep the reception area organised and presentable throughout the working day.
- Communicate relevant information to colleagues and assist with general office coordination.
- Handle confidential information responsibly and follow workplace procedures.
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We are looking for someone who is dependable, well organised, and comfortable acting as the first point of contact for a business. A calm and helpful manner is important, particularly when dealing with several enquiries at once or responding to unexpected requests.
The ideal candidate will be able to communicate clearly with people from different professional backgrounds, prioritise routine tasks, and maintain a consistent standard of service. Professionalism, punctuality, and attention to detail will be valued alongside the ability to work independently and contribute to a wider team.
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Requirements
- Strong verbal and written communication skills in English.
- A polite, professional, and customer-focused approach.
- Good organisational skills and the ability to manage competing priorities.
- Confidence handling telephone calls, emails, and face-to-face enquiries.
- Basic IT proficiency, including email, calendars, and common office applications.
- Accuracy when maintaining records and handling administrative information.
- Discretion when dealing with confidential or sensitive matters.
- Reliability, punctuality, and a professional attitude.
- Previous experience in reception, front office, hospitality, customer service, or office administration is an advantage.
- Familiarity with meeting room booking systems or visitor management software is an advantage.
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