Norfolk and Norwich University Hospitals NHS Foundation Trust
Receptionist - Cardiology
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About the Role
Our Cardiology services are some of the most advanced in the country, covering a range of services including our acute cardiology ward, angiography suite, and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this, we are the Norfolk Heart Attack Centre.
Join our friendly Cardiology Outpatients team at Norfolk and Norwich University Hospital as a Receptionist and become the welcoming face of patient care. In this fast-paced, people-focused role, you’ll support patients from arrival to appointment, coordinate clinics, manage bookings, and ensure accurate real-time data on our Patient Administration System. Every day is different—you’ll balance a variety of tasks while working closely with clinical and administrative colleagues to keep services running smoothly.
You’ll make a real difference by providing a warm, professional first impression, supporting patient safety in waiting areas, and handling enquiries with empathy and confidentiality. Strong communication, organisation, and teamwork are key, as well as the ability to prioritise and stay calm under pressure.
At NNUH, we live our PRIDE values—People focused, Respect, Integrity, Dedication, and Excellence. If you’re passionate about delivering outstanding patient experience, thrive in a busy environment, and want to be part of a supportive, compassionate team, we’d love to hear from you.
Responsibilities
As a Receptionist in Cardiology Outpatients, you will provide a high-quality front-line service, welcoming patients, managing clinic reception, booking and rearranging appointments, and ensuring accurate, real-time data entry on the Patient Administration System.
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- Coordinate clinics, prepare notes and appointment lists
- Liaise with clinical teams
- Respond to patient and staff enquiries professionally and confidentially
- Help maintain patient safety and comfort in waiting areas
- Support the smooth running of busy outpatient services
Requirements
We are looking for someone with:
- Excellent communication and customer care skills
- Strong organisation
- Attention to detail
- Ability to multitask and prioritise in a fast-paced environment
- Confident using IT systems
- Ability to work well within a team
- Empathy, professionalism, and respect at all times
Benefits
Typical decisions include:
- Prioritising urgent clinic or investigation requests against routine bookings
- Deciding when to escalate patient concerns or waiting room issues to clinical staff
- Assessing when appointments need to be rebooked or overbooked based on clinical priority and availability
About Us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
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We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme, and home electronics
Contact Information
For further details / informal visits contact:
- Name: Joyce Cushion
- Job title: Admin Manager
- Email address: Joyce.cushion@nnuh.nhs.uk
- Telephone number: 01603 647836
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