Receptionist (CAT Team 3A - Urology)

Band 2 Receptionist (CAT Team 3A - Urology)

The post holder will be responsible for delivering an effective and efficient support service in the Urology department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Urology Procedures.

The post holder is the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To coordinate and ensure the smooth registration of patients attending Outpatient Clinics. To assist in the preparation of the administration paperwork.

Key Responsibilities

• Welcoming patients into the department as the first point of call for patients attending their appointments.
• Work closely with the wider CAT and clinical team.
• Use GPAS and EPR to check in patients and update records as required.
• Monitor patients arriving on patient transport and make changes where required.
• Any discrepancy in the patient’s appointment must be amended and the patient informed of any changes, e.g. transport patients.
• All documents required for the clinics are complete and available for the start of the clinics and take appropriate remedial action if not.
• Greet patients in a courteous and appropriate manner.
• To notify nursing staff of any appointment changes.
• Book DNA appointments and arranging appointments where applicable for patients before they leave the department.