Royal United Hospitals Bath NHS Foundation Trust
Receptionist - Children's Outpatients
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Job Overview
We are looking for a friendly, enthusiastic and proactive individual to join our Children's Outpatients team, providing a welcoming and professional reception service for patients, visitors and colleagues.
This is a busy and varied role that requires excellent organisational skills, strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. You will be the first point of contact for many of our patients, playing a vital role in ensuring they receive a positive experience from the moment they arrive.
You should have good IT skills, excellent verbal and written communication skills, and a positive, flexible approach to work. You will be confident working both independently and as part of a team, with the ability to remain calm and professional when dealing with changing demands and sensitive situations.
This is a rewarding opportunity to make a real difference to patients and their families while working within a supportive and dedicated multidisciplinary team.
If you enjoy helping people, are highly organised and thrive in a customer-focused environment, we would love to hear from you.
Main duties of the job
As a key member of the outpatient team, you will work on the front reception desk, providing a welcoming, professional, and compassionate service to patients and visitors.
Your responsibilities will include managing patient information on the hospital Patient Administration System (Millennium), booking and coordinating appointments, handling telephone enquiries from patients, GPs, and other healthcare professionals, arranging patient transport, and undertaking a range of administrative duties to support the smooth running of the service.
Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
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We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description And Main Responsibilities
We are looking for someone who is highly organised, customer-focused, and able to work effectively in a busy environment. Flexibility is important, as you will be expected to provide cover for reception colleagues during periods of annual leave and unexpected absence.
Please See The Job Description For More Details.
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Person specification
Knowledge and skills
Essential criteria
- Customer Service skills
- Computer skills e.g. proficient use of Microsoft products e.g. outlook, word, excel
Desirable criteria
- Use Millennium to book appointments
- Previously worked in healthcare environment
Personal qualities
Essential criteria
- Ability to work independently and as part of a team
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
Name Moon Sao
Job title Support Manager
Email address m.sao@nhs.net
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