Receptionist / Client Care Administrator

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Client Care Administrator

Salary: £25,038 per annum

Location: Edgewood Vets, Purleigh

Job Type: Full-time, Permanent

Hours: 37.5 hours per week (Monday - Friday with a mix of 8am to 4pm and 11am to 7pm shifts), plus 1 in 4 Saturdays and 1 in 12 Sundays.

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We have an exciting opportunity for a permanent receptionist to join our busy team at Edgewood Veterinary Group in Purleigh.

You must be a friendly, caring, hardworking, enthusiastic individual who can manage time efficiently. The ability to multi-task is essential and you need to be able to remain calm under all circumstances. Computer skills are also essential to this role.

You must be a strong team player who is willing to provide excellent service to our clients and their pets. You will need great communication skills as a receptionist’s role is extremely important in the smooth running of the day to day tasks between clients and our clinical staff.

You will be public facing and must remain professional at all times.

The veterinary Receptionist role is unlike any other reception role, it is very varied and requires a lot of information to be retained and used in your day to day tasks. You must have a good memory and be able to adapt quickly to a forever changing environment.

Roles And Responsibilities

The duties will involve:

• Open of the reception area. Turning on lights and any necessary electricals, opening the doors, unlocking tils, cupboards and dispensary. Having the area set up for the day.
• Close of reception area. Locking dispensary, tils or doors, ensuring any money is reconciled and correctly stored and turning off lights and any electricals which need to be off when closed.
• Answering the telephone
• Organising client appointments
• Organising the smooth running of the appointment book, liaising with other team members and client’s if things are delayed
• Dealing with members of the public, our team, and any stakeholders to help them with enquiries or questions
• Taking any client requests for repeat medication or food, accurately preparing them ready for client collection
• Dispensary duties – drawing up/measuring out medication. Pay attention to countersigning procedures
• Taking payments and being responsible for ensuring the correct amount is requested, taken, and then added onto the system.
• End of day report and financial reconciliations as applicable
• General housekeeping and care of the reception area, waiting room, client toilets and consult rooms when needed.
• Stock monitoring. Noting down any short dated, expired, or low stock
• Dealing with any items or letter to post. Using the franking machine, storing and then dispatching the franked mail correctly
• Keeping on top of client reminders for routine and next day appointments
• Any other duties reasonably requested