Manchester Youth Zone
Receptionist (Daytime - 30 hours per week)
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Receptionist (Daytime - 30 hours per week)
30 hours per week
931 Rochdale Road, Harpurhey, Manchester, M9 8AE
This role is an integral part of our delivery to young people, and you will be part of the wider youth work team. Working on our busy reception area, you will be the first face our young people, visitors, and families see, so it is vital that you are able to engage and interact with people of all ages and are committed to building positive relationships with members and families alike. This is an ideal pathway role to build your customer service and admin skills.
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Why Work for Manchester Youth Zone
- Annual leave entitlement of 33 days (pro-rata)
- We are committed to training and developing our staff, that will include a full induction
- We care about your wellbeing – you will have access to our EAP
- 5% pension contribution
- Onsite gym and sports facilities
- You will be part of our mission to positively impact the lives of young people in North Manchester
About Us
The Manchester Youth Zone first opened to young people in 2012 as an independent charity. Located in Harpurhey enables the Manchester Youth Zone to reach those young people who need “Somewhere to go, something to do, and someone to talk to”. At Manchester Youth Zone, we have a shared purpose to create passion and pathways for every young person we work with. We do this through providing a safe and welcoming environment, high-quality youth work, and promoting inclusion, resilience, and aspirations.
We work with young people aged 8-19 and up to 25 for those with additional needs, offering provision during the day (including weekends) for targeted young people, each evening for universal provision, and residential provision for specific programs. The Manchester Youth Zone has an excellent reputation in a number of areas, including safeguarding, working with young people who are “at risk” of criminal exploitation, mentoring, and employment skills. We have invested strongly in partnership working, becoming a community asset responding to the needs of young people and the local community of North Manchester.
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Job Description
This role is an integral part of our delivery to young people, and you will be part of the wider youth work team. Working on our busy reception area, you will be the first face our young people, visitors, and families see, so it is vital that you are able to engage and interact with people of all ages and are committed to building positive relationships with members and families alike. This is an ideal pathway role to build your customer service and admin skills.
Your Responsibilities Will Include (but Are Not Limited to)
- Represent Manchester Youth Zone by being a positive and welcoming presence for all who come to our building
- Signing in members & room bookings for sessions and activities and inputting sessional data onto our data systems
- Run regular reports to ensure that all memberships are up to date
- Registering new members; supporting young people and families with the completion of forms and ensuring all information is correctly inputted on our system
- Build long-term and professional relationships with staff, young people, and other visitors, including our daytime provision
- Manage incoming calls, responding or redirecting as appropriate
- To take ownership of the SALTO and PAXTON systems to create/amend building passes (training to be provided)
- To manage Manchester Youth Zone’s room bookings
- Regularly communicating with caregivers and the youth work team
- Supporting the wider team with administration duties, including making sure that any paperwork assigned is accurately inputted onto our systems
- To communicate all allergen information to our catering staff
- Able to manage own workload to flex between essential tasks
- To adhere to Manchester Youth Zone policies at all times, with particular reference to health and safety, data protection, safeguarding, and equal opportunities
- Actively promote sessions, targeted projects, and holiday clubs to members, parents, and caregivers and positively contributing towards increasing Manchester Youth Zone membership
- Actively address any bullying, harassment, or discrimination, promoting cohesion, inclusion, and positive relationships
- Promote and safeguard the welfare of children and young people at all times, managing any safeguarding issues should they arise (training provided)
- To be an active member of the team and operate in line with the Charity’s expectations, values, and principles. Work a flexible pattern including evenings and weekends in line with the role/team requirements.
- Carry out any other duties as may be reasonably determined by your line manager
- Promote a positive image of MYZ through professionalism and good conduct with all our stakeholders and the public
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Closing Date
02/10/2026
All applicants must be over the age of 18 years old. We reserve the right to close this advertisement prior to the stated closing date, early applications are encouraged.
This role is for 30 hours per week (£13.45 per hour), typically working Monday to Friday from 9am to 3pm. However, some weekend and evening work may be required on occasion.
How to Apply
To apply for the role, you will be required to email your CV and Cover Letter to our Head of HR, Jeana, via email: Jeana.Hostey@manchesteryz.org.
Receptionist (Daytime - 30 hours per week)
30 hours per week
931 Rochdale Road, Harpurhey, Manchester, M9 8AE
Apply Now
Download PDF
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