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Receptionist
Wythenshawe Lifestyle Centre
Permanent
Full time
£25477.60
Exempt from Rehabilitation of Offenders Act (RoA) No
Barring Checks - Adult & Child
Line Manager - Reception Supervisor
Role Purpose
To provide a professional, customer-focused administration, reception and support service that contributes to the effective day-to-day operation of the Lifestyle Centre. Acting as a first point of contact for customers, visitors and partners, the post holder will deliver a welcoming experience, respond to enquiries, maintain administrative systems and support centre activities. The role requires a flexible approach to meet the changing needs of the Centre and its users, ensuring services are delivered efficiently, safely and to a high standard while promoting customer satisfaction and supporting the smooth running of the Centre.
Key Responsibilities
Reception & Customer Service
- Act as the main point of contact for visitors, customers and stakeholders, providing a welcoming and professional reception service.
- Answer telephone, email and face-to-face enquiries in line with customer care standards.
- Provide information on services, activities and facilities.
- Manage customer expectations, resolve routine enquiries and escalate issues where appropriate.
Cash Handling & Transaction Processing
- Process customer payments, issue receipts and accurately record transactions in accordance with cash handling procedures.
Administration & Information Management
- Operate and maintain the Centre's computerised membership and booking systems, ensuring records remain accurate and up to date.
- Manage incoming and outgoing mail and distribute correspondence appropriately.
- Provide administrative support to Centre management.
- Assist with the preparation of reports, records and performance information.
Events & Operational Support
- Support the planning and delivery of events, activities and room hire functions.
- Work closely with operational, facilities and catering teams to ensure successful service delivery.
Reception & Facility Presentation
- Ensure reception and public-facing areas are clean, organised and maintained to a high standard at all times.
Communication & Centre Knowledge
- Maintain awareness of daily centre activities, bookings, events and functions.
- Provide accurate and up-to-date information to customers and stakeholders.
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Skills and Abilities
Customer Service & Communication
- Excellent customer service skills with the ability to provide a welcoming and professional service to a diverse range of customers.
- Strong verbal and written communication skills, with the ability to deal confidently with enquiries and resolve issues effectively.
Administration & IT Skills
- Good administrative and organisational skills, with the ability to manage multiple tasks and maintain accurate records.
- Competent in the use of computerised booking, membership and database systems, as well as Microsoft Office applications.
Cash Handling & Financial Administration
- Accurate cash handling and financial administration skills.
Teamwork & Independent Working
- Ability to work independently and as part of a team within a busy, customer-focused environment.
Organisation & Time Management
- Strong organisational skills with the ability to prioritise workloads, meet deadlines and adapt to changing service requirements.
Attention to Detail & Confidentiality
- Strong attention to detail with the ability to maintain confidentiality when handling sensitive information.
Professionalism & Flexibility
- Positive, professional and flexible approach to work.
- Adaptable to changing priorities and operational needs.
Equality, Diversity & Customer Care
- Commitment to equality, diversity, inclusion and safeguarding principles.
- Dedicated to delivering excellent customer care and maintaining high service standards.
Experience and Qualifications
Essential
- Experience working in a reception, customer service, administration or front-of-house environment.
- Experience handling customer enquiries by telephone, email and face to face.
- Experience processing payments and handling cash accurately.
- Experience maintaining accurate records and using computerised systems.
- Experience working in a customer-focused environment and delivering high standards of service.
- GCSE A-C grade or equivalent in English & Maths
- Good IT Skills including Microsoft Office Applications
Desirable
- Experience working within a community, leisure, housing or public service environment.
- Experience supporting events, room bookings or facility hire operations.
- First Aid/Fire Safety/Manual Handling/Health & Safety/Safeguarding Training
- Experience using membership, booking or customer relationship management systems.
- Experience producing reports and performance information.
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Behaviours and Attitudes
Empathy & Respect
- Demonstrates compassion, understanding, and respect towards colleagues, customers, and community members, particularly during periods of change.
- Promotes an inclusive, welcoming environment where people feel valued, listened to, and supported.
Integrity & Honesty
- Acts with professionalism, openness, and honesty, taking accountability for decisions and actions.
- Upholds organisational policies, standards, and confidentiality, building confidence through ethical conduct.
Resilience & Commitment
- Remains positive, adaptable, and solution-focused when facing challenges or changing priorities.
- Demonstrates commitment to delivering high-quality services and supporting the successful operation of the centre.
Trust & Authenticity
- Builds strong relationships through reliability, consistency, and genuine engagement with others.
- Leads by example, creating a culture of openness, collaboration, and mutual trust.
Declarations
We aim to create and maintain a safe environment and community where all young people and adults feel safe, secure and valued. We work hard to create strong relationships and show a commitment to safeguarding all young people.
Our work is classified as Regulated Activity as defined in the Safeguarding Vulnerable Groups Act 2006 (SVGA). This role will include regular contact with Children 121 or group setting. This includes those that could be classified as vulnerable and both an understanding of and experience in adhering to UK safeguarding legislation is required.
Further information relating to our Safeguarding, Child Protection, Ex-offender or Safer Recruitment policies are available upon request.
All applications are assessed on an individual basis in relation to the Rehabilitation of Offenders Act (ROA) 1974.
This post will require the successful candidate to complete our Disclosure Barring Service, Vulnerable Child and Adult register checks as well as reference checks. We may also carry out additional online searches such as social media as part of the selection process.
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