Hestia Guest Services
Receptionist
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At Hestia, we believe exceptional workplaces are built on exceptional experiences.
We're looking for an outstanding Client Host to join our team at the London headquarters for a global luxury retail brand, becoming the face of the workplace and creating experiences that make people feel genuinely welcomed, valued, and cared for every day.
This is much more than a traditional reception role. As a Client Host, you will be the ultimate ambassador for both Hestia and the client, building relationships with employees and visitors, supporting workplace experiences, delivering memorable service moments, and helping create an environment where people love to work.
What You'll Be Doing
- Providing exceptional experiences for employees, visitors, and guests
- Acting as the welcoming face of the workplace, whether in person, by phone, or via email
- Partnering with security and building teams to ensure seamless visitor arrivals
- Building strong relationships across the business and becoming a trusted workplace expert
- Supporting events, activations, and employee engagement initiatives
- Managing workplace services including visitor management, access passes, Helpdesk tickets, Concierge assistance, and meeting room support
- Ensuring the workplace is always presented to the highest standards
- Identifying opportunities to improve processes and enhance the workplace experience
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We're Looking for Someone Who
- Loves taking care of people and creating exceptional experiences
- Is naturally warm, confident, and engaging
- Thrives in a fast-paced environment and enjoys variety
- Takes ownership and finds solutions proactively
- Has excellent attention to detail and personal presentation
- Is comfortable using technology and Microsoft applications
- Enjoys building relationships and being part of a team
- Has a genuine passion for hospitality, customer service, or workplace experience
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What You'll Receive
- £35,000 salary + client discretionary bonus
- 25 days annual leave
- Wellbeing support programme and health cashback plan
- Monday to Friday, 40 hours per week between 8am and 6pm
- The opportunity to work within one of the world's most iconic luxury brands
- Career development with a growing workplace experience business that puts people first
At Hestia, care and excellence are at the heart of everything we do. If you're passionate about creating memorable experiences and want to be part of a team redefining workplace hospitality, we'd love to hear from you.
Apply now and help us create moments that matter.
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