Norfolk and Norwich University Hospitals NHS Foundation Trust
Receptionist - Emergency Department
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Receptionist in Emergency Department Recruitment Event 19th September 2026
Emergency Department, sometimes called Accident & Emergency has its own dedicated entrance and open 24/7 all year round. It is one of the most established A&E in East of England treating more than 140,000 patients a year.
Within A&E we treat patients with life-threatening issues in the Resuscitation area and those patients with major illnesses or injuries are treated in our Trolley Bay area.
With a friendly cohesive team priding itself on our excellent assessment skills, we encourage our staff to develop their skills and knowledge and provide an environment which facilitates professional development.
We want highly dedicated, attentive, and passionate individuals to join our team as Receptionists who is engaging and people focused who enter our A&E. From accurate maintenance of records with liaising with nursing and medical team, there is scope to experience a wide range of responsibilities.
This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do.
The Recruitment Event Will Include
- Introduction and tour of the Emergency Department
- Q&A
- Group Scenario and In-Tray Exercise
- Face-to-Face Interview
Invite only event and we will not accept walk-ins* - Please apply through the website.
You will provide an efficient, caring and quality reception and clerical service within the Emergency Department, working as part of a clerical team, to cover the department 24 hours a day, seven days a week.
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Responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across the Trust and a high degree of patient contact.
- To register patients using a computerised system (and manually when required).
- Aware of off duty planning and the need to meet service requirements, reporting absence from work promptly.
- Able to recognise those patients who, although they walk in, may require prompt medical intervention and to inform a qualified Nurse appropriately.
- Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality.
- To arrange, where appropriate, follow-up outpatient appointments, including making referrals on PAS systems.
- Provide excellent communication skills who is capable of providing the highest possible standard of patient care.
This role is shift work, 24/7 hours 7 days a week. 6:00-14:00 / 8:00-16:00 / 11:30-19:30 / 12:00-20:00 / 14:00-22:00 / 17:00-01:00 / 22:00-6:00*
Enhancements for unsocial hours, weekends, and bank holidays including Christmas**
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
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We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
For further details / informal visits contact:
- Name: Carina Youngman
- Job title: Administration Lead - Care Group J
- Email address: Carina.youngman@nnuh.nhs.uk
- Telephone number: 01603 289212
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