Carmelina's
Receptionist
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Full-Time | £14–£16 per hour | Holborn, Central London
About Carmelina’s
Carmelina’s is a new Italian dining destination opening at The Webster Hotel in Covent Garden this autumn. Bringing together a restaurant, all-day café, terrace and speakeasy bar, Carmelina’s combines exceptional food, expertly crafted drinks and the spirit of Italy.
Founded by hospitality trio Daniele Pampagnin, Jake Mason and Carmela Pia, whose combined expertise spans the kitchen, operations and creative direction, Carmelina’s reflects the personalities and passions of its founders.
From the restaurant and café to the terrace and Carla’s List, each space has its own distinct character, offering guests a unique experience from morning coffee through to late-night cocktails.
The Role
We are looking for a warm, confident and professional Receptionist to join our team.
As a Receptionist at Carmelina’s, you will be the first point of contact for our guests and play an important role in creating a warm and memorable experience from the moment they arrive.
You will manage reservations, welcome and seat guests, coordinate table availability and work closely with the Management and Front of House teams to ensure an organised and seamless flow of service.
With a friendly and professional approach, you will represent the Carmelina’s brand and ensure every guest feels genuinely welcomed and well looked after.
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Your Day-to-Day Responsibilities
- Welcome and greet guests warmly and professionally upon arrival.
- Lead the reception and hosting function, ensuring an exceptional arrival and departure experience.
- Manage reservations, cancellations and guest enquiries by phone, email and through the reservation system.
- Oversee all reservation channels, the guest database and seating strategy.
- Coordinate guest arrivals, table allocations and seating according to the reservation plan.
- Manage the waiting list and provide guests with accurate information regarding waiting times.
- Act as the main point of contact for reservations and Carla’s List, from initial enquiry through to delivery.
- Work closely with Management and Front of House teams to maintain an efficient flow of service.
- Maintain accurate and up-to-date guest and reservation information.
- Recognise returning and VIP guests and ensure relevant information and preferences are communicated to the team.
- Assist guests with queries and requests, providing information about the restaurant, menu and services when required.
- Handle guest feedback and concerns professionally, involving Management when appropriate.
- Support the team in maximising table utilisation, covers and event revenue.
- Maintain a welcoming, organised and professional reception area at all times.
- Deliver consistently high standards of hospitality and guest service.
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Who Are You?
- Previous experience as a Receptionist, Host/Hostess or in a similar guest-facing hospitality role is preferred.
- Proven experience in reception, reservations or events within a quality restaurant or premium hospitality environment.
- Experience working within a busy, high-quality restaurant environment is advantageous.
- Previous experience using a restaurant reservation system; knowledge of SevenRooms is highly advantageous.
- Excellent communication and interpersonal skills.
- A natural host with polished, confident and professional communication skills.
- Highly organised, with strong attention to detail.
- Commercially minded, with an understanding of maximising covers and event revenue.
- Comfortable managing multiple reservations and priorities in a fast-paced environment.
- Able to remain calm, professional and composed under pressure.
- Warm, approachable and genuinely passionate about hospitality.
- Flexible and available to work evenings, weekends and bank holidays as required.
- Legally entitled to work in the UK.
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