LIBERTY RESOLVE LIMITED
Receptionist for Private Healthcare
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title - Receptionist for Private Healthcare
Salary: £28,500
Location: Central London close to amenities and transport
Hours: Shifts as detailed below
Start: Immediate
Type of Role: Permanent
Our client is a large Fertility group with head clinics based in London. They are a state-of-the-art clinic who are professional, courteous, and always look after their patients offering an excellent service.
We are looking for a receptionist who is passionate about assisting people, has worked within Private Healthcare as Front of House, someone who will follow the patient journey offering a first-class customer service to the patients.
Role Overview & Service Focus
This is a permanent, full-time Front of House role (37.5 hours per week). The department has transitioned into a dedicated, service-focused team - this is no longer a shared role with the contact centre. The team operates as Patient Service Advisors, with a primary focus on high-touch patient care, discreet face-to-face service, and ensuring a seamless, reassuring experience from the moment a patient walks through the door to when they leave.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Greeting and checking in patients via our EMR system (eBase), proactively managing waiting area flow, and communicating any clinic delays.
- Delivering compassionate, professional support for patients navigating sensitive fertility journeys.
- Managing daily desk routines, including opening/closing checklists, post, and in-person patient queries.
- Working collaboratively with clinicians, nurses, and administrative teams to keep daily clinic schedules running smoothly.
Ideal Background
- Previous experience in private healthcare or a high-end customer service/hospitality setting where patient/client care is paramount.
- Excellent customer service is required, flexibility with the hours and will be clear and concise both on the phone and in person.
- Excellent computer skills are required for this role alongside accuracy and confidentiality.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Shift Patterns
- Early: 07:00 – 15:30
- Middle: 08:00 – 16:30
- Late: 10:00 – 18:30
- Open Evening: 11:00 – 19:30
- Weekend Early: 07:30 – 15:00
- Weekend Late: 08:30 – 16:00
(Weekend frequency is typically 1 in 3 or 1 in 4 weekends, depending on annual leave cover)
If you have the above experience and are available immediately, we would like to hear from you. Send in your CV and we shall respond. All applicants must be eligible to work in the UK.
Pia Casali
Managing Director
Liberty Resolve
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location