Purpose of the Role

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.

Key Responsibilities

• Keep the reception area clean, tidy, and welcoming to five-star audit standards.
• Maintain a high standard of personal appearance at all times. Display a courteous, professional, helpful nature at all times. If a uniform is supplied, it must be kept in an acceptable and clean condition at all times.
• Carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM.
• Comply at all times with the reception processes, procedures, and standards of work assigned to the property or properties.
• Establish a professional working relationship with all staff, tenants, and contractors of the property or properties and be the first point of contact for the building.
• Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
• Where possible, each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
• Promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
• Answer the telephone and on-site intercom system for all tenant queries in a professional manner.
• Maintain and keep up to date an accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
• Maintain a physical presence at the reception desk; it is not to be left unmanned at any time during building opening hours.
• Deal with all queries on-site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome, and the timeframe involved.
• Sign in deliveries for the tenants. Document the delivery on the required paperwork and obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods.
• Acquire working knowledge of the property/properties systems and procedures to enable you to take control of the property during team members' absences.
• Carefully complete all log reports that may be required by the employer or the building manager.
• Do not undertake any task that may be a risk to your health and safety unless suitably trained.
• Assist other employed staff, building occupiers, and visitors in the event of an emergency.
• Comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company and site procedures.
• Be aware of and abide by all rules, terms, and conditions of the company at all times.
• Assist with the building’s occupier portal ‘South Quay Collective’ (SQC) using Locale.
• It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.