Receptionist

Salary: £26,648.23 per annum plus company benefits

Location: Bristol, BS2 0PS

Contract: Permanent, Full Time

Shifts: 37.5 hours per week, Monday to Friday on rotational shifts between 08:00 - 17:30, with 1 hour unpaid lunch break.

Work Model: Fully Onsite

Williams Lea seeks a Receptionist to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of Role

The Receptionist is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador. This role involves welcoming clients and visitors to the office, being approachable, and create a positive first impression. Duties will also include handling switchboard calls, organising and offering administrative support to the firm. The role will also involve providing and the setting up of hospitality in the client suite for client meetings and events. Every task which is undertaken must be delivered with an exceptional customer service approach.

It's key you will have the ability to easily build rapport with people, deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This is a hands-on role and will involve working alongside team members to deliver the overall service.

Key Responsibilities

• Provide a high quality of service to staff and guests as a Williams Lea service provider, exceeding their expectations and delivering an appropriate outcome to all queries
• Welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation
• Delivering a high quality standard of corporate service including arranging client meetings and events
• Managing onsite car parking for clients and visitors
• Dealing with booking taxi's for business use for staff and visitors
• Liaising with IT to provide equipment support for meeting room setups
• Providing & setting up of hospitality in the client suite & ensure a smooth running of daily requests, showing flexibility and willingness to support colleagues and take on additional duties if required. Duties will include the ordering of catering for required times, setting up food/drinks/ crockery/ glassware for client meetings/events, clearing and cleaning of equipment after use.
• Liaising with the Office Services team for training materials and printing needs for seminars to ensure a prompt start for training events.
• Dealing with administration tasks
• Dealing with telephone and email enquiries in a timely manner.