Parent Ltd.
Receptionist, Glasgow
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Job type
Permanent, Full-time, 40 hours with one hour break
Location
Clockwise Glasgow, Savoy Tower, 77 Renfrew St, Glasgow G2 3BZ
Key responsibilities The Receptionist is the first point of contact for members, guests, and visitors, providing a warm, professional, and consistent Clockwise welcome. As a frontline representative of the business, the Receptionist plays a key role in creating a positive first impression while supporting the smooth day-to-day operation of the building.
Working closely with the Community Manager and wider Community Team, the Receptionist ensures reception areas are well-presented, visitor and member enquiries are handled efficiently, and information is communicated accurately. The role helps maintain a welcoming, organised, and professional environment that reflects Clockwise brand standards.
OBJECTIVES OF ROLE
- Deliver a professional, friendly, and consistent Clockwise welcome to all members, guests, and visitors.
- Provide excellent front of house service and act as the primary point of contact at reception.
- Support members and visitors with enquiries, meeting room bookings, and day-to-day requests.
- Maintain high standards of presentation across reception and public areas.
- Assist with communication, administrative, and operational tasks to support the wider Community Team.
- Contribute to a safe, organised, and well-managed workplace environment.
- Demonstrate Clockwise values and behaviours in all interactions and daily responsibilities.
RESPONSIBILITIES
Trading & Business Performance
- Welcome and assist visitors and contractors, ensuring they are signed in, directed appropriately, and managed in line with building procedures.
- Manage visitor arrivals on behalf of members, following established processes and individual member instructions to ensure a professional and seamless experience.
- Identify and appropriately direct all Clockwise sales enquiries and walk-in viewing requests to the Community Manager, Sales Team, or relevant point of contact.
- Promote Clockwise products and services, including meeting rooms, day passes, and coworking memberships, by identifying opportunities through interactions with members, guests, and visitors.
- Support the smooth day-to-day operation of reception by maintaining accurate visitor records and communicating effectively with members and the wider team.
- Ensure reception and visitor areas remain welcoming, always organised, and presented to Clockwise brand standards.
- Maintain GDPR-compliant member contact lists and reception directories, keeping key contacts informed of relevant building updates.
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People, Community & Culture
- Support member communications by promoting upcoming events, available products, services, and community initiatives.
- Capture, report, and escalate member, visitor, and building issues promptly, ensuring appropriate follow-up where required.
- Build positive relationships with members, guests, contractors, and building partners, contributing to a welcoming community atmosphere.
- Support the wider Clockwise and building partner teams by assisting with the onboarding and induction of new starters where required.
- Assist the Community Team with the planning, promotion, and delivery of member events and community activities.
Safety, Compliance & Operations
- Manage incoming post, deliveries, and parcels, ensuring items are received, stored, and distributed securely in line with building procedures.
- Manage access control processes, including issuing visitor passes and ensuring passes are returned and accounted for appropriately.
- Answer incoming telephone calls professionally, directing enquiries and taking accurate messages where required.
- Complete and record opening and closing procedures, along with regular reception checks throughout the day to ensure all areas remain clean, safe, and presented to Clockwise brand standards.
- Ensure all visitors, contractors, and delivery personnel are signed in and out in accordance with building procedures and compliance requirements.
- Maintain accurate visitor and contractor records and report any security or compliance concerns promptly.
- Follow all health, safety, and compliance procedures, reporting hazards, incidents, and maintenance issues as required.
- Promote safe working practices and contribute to a safe and welcoming environment for members, visitors, and colleagues.
- Provide feedback to the Community Manager and Community Team Leader on standards of cleanliness, presentation, maintenance, security, and safety within the building.
- Act as a Fire Warden when required, participating in fire safety, evacuation, major incident, and other compliance training.
- Ensure clear handovers are provided to colleagues during breaks, shift changes, and periods of absence to maintain seamless reception operations.
- Escalate operational issues, emergencies, or member concerns to the appropriate person promptly and professionally.
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Systems & Reporting
- Ensure effective and compliant use of all business systems, including but not limited to HubSpot, Resonate, Expansive, Riskproof, Office RnD, Notion, Office 365
Measures of Success
- Performance against Balanced Scorecard targets:
- EBITDA
- Committed Occupancy
- NPS
- Compliance
- Member feedback and advocacy
- Colleague engagement and performance feedback
- Peer, Regional, and SLT feedback
- Other stakeholder feedback
Key skills and experience
Hospitality and customer service experience is advantageous.
Working pattern Time: 8:00 - 5.00
Benefits
- Discretionary bonus scheme (post-probation)
- Private health insurance
- 25 days holiday per annum, plus bank holidays
- Health cash plan (post-probation)
- Enhanced company pension - 4% and 5%
- Gifts on your birthday and employment anniversary
- Death in service benefit
- Wellness activities throughout the year
- Monthly sessions with MYNDUP available
About us
Clockwise Offices offer flexible workspace and meeting rooms that are as personal as they are professional, in key locations across the UK and mainland Europe.
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