Greater Manchester Mental Health NHS Foundation Trust
Receptionist
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Note: This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
About the Role:
The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users’ attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.
The post holder will be interactive with the general public, nursing, medical staff, professionals, and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
Key Responsibilities:
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- Be the first point of contact for all visitors and callers to the unit.
- Manage all calls and queries appropriately in a professional manner and re-direct as appropriate.
- Book patient appointments.
- Ensure a clean and tidy environment is maintained within the reception area.
- Be an excellent communicator and remain calm in difficult situations.
Working Hours:
The reception service opening hours are currently 9:00 am – 5:00 pm, Monday to Friday. A flexible approach to working is essential.
Additional Information:
In order to meet the needs of the Trust services, you may be required, from time to time, to work outside of your normal area of work to cover absence or sickness. The Trust reserves the right to change your normal area of work to any other location within the Bolton Trust services.
About Greater Manchester Mental Health (GMMH) Foundation Trust:
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford, and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England, and beyond.
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Why Greater Manchester?
Greater Manchester is one of the world's most innovative, original, and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment, and dining options.
Wherever you go, you will experience a great northern welcome with people famed for their warmth, humour, and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills, and are encouraged to generate new ideas that improve care for our service users.
Contact Information:
For further details or informal visits, contact:
- Name: Andrina Uttridge
- Job Title: Administration Manager
- Email Address: andrina.uttridge@gmmh.nhs.uk
- Telephone Number: 01204483222
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